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My Volkswagen of North Grand Rapids
Northeast Grand Rapids, MI
59 Reviews
Visit My Volkswagen of North Grand Rapids for a variety of new and used cars by Volkswagen, serving Grand Rapids, Michigan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 59 reviews
August 06, 2025
They definitely did a good job, however, didn’t call us for two weeks to let us know there was a hose they were waiting on. After they got the hose they said we could pick it up, but come to find out they for two weeks to let us know there was a hose they were waiting on. After they got the hose they said we could pick it up, but come to find out they didn’t put back the cabin air filter stuff and was told possible check engine if we took it so we just paid. Next day it was dropped off and the low coolant warning light came back on so we had to call again. The saving grace is Tracy in parts and the mechanics doing the work that can’t control parts or communication. More
by WOGLE17
Verified CustomerEmployees Worked With
Shamin, Tracy
August 06, 2025
Very satisfied with my visit and purchase here. Brandon was knowledge and responsive and everyone made the experience smooth and easy. I traded in my car and the team made a real effort to give me Brandon was knowledge and responsive and everyone made the experience smooth and easy. I traded in my car and the team made a real effort to give me an option that made it work for me according to my preferences. I look forward to having a long-term relationship here. More
by AF
Employees Worked With
Brandon Slomp
August 01, 2025
I have reason to believe that this dealership created problems on my car after I refuse to sell the car to them. I brought it in for a radio repair and it had no leaks when I dropped the car off, but som problems on my car after I refuse to sell the car to them. I brought it in for a radio repair and it had no leaks when I dropped the car off, but somehow the car developed a sensor problem after they did a complete check up and then somehow it had a Bad seal and had a leak that they ended up charging me another $1300 for I will never return to this dealership I believe they are crooked and are screwing over customers More
by greg.glcmg
Employees Worked With
Service writer, and service manager
July 31, 2025
The service counter and workers were friendly, helpful and got the job done! Excellent service! and got the job done! Excellent service! More
by Jaren107
Employees Worked With
Had service done with the help of Shamir, did not purchase a vehicle. Service should be an option. Next question results will be based on the Service Department.
