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Nalley Lexus Galleria
Smyrna, GA
537 Reviews
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Showing 537 reviews
August 14, 2025
Dishonest. I would rather pay more somewhere else than deal with this dealership. Beware of price tactics used to charge you extra. Do NOT take their word fo I would rather pay more somewhere else than deal with this dealership. Beware of price tactics used to charge you extra. Do NOT take their word for their pricing. Check every line on the price breakdown sheet. They will subtract something to make it look like they are giving you a discount and then add it back in at the bottom. The price I was quoted was no where on the price sheet. Yesterday, I called Nalley Lexus and discussed an L-Certified vehicle with Russell. Today I called and spoke with the salesman again and made an offer on the car. He put me on hold then came back to tell me he could meet me in the middle. I offered to make a down payment to put it on hold until Saturday. He said he couldn't hold it. We discussed it some more and I decided to take off work for half a day and drive to Smyrna, GA (almost a 3 hour drive each way). A friend also took off work to drive me to the car dealership. I rented a car so my friend could drive back to Tennessee. After being in a car accident, I am not ready to drive on the interstate. Russell greeted me upon arrival and we went on a test drive. When we sat down in his office, the paperwork showed an amount that was much greater than what we had agreed upon. We spent a long time discussing the price. He said that it was all up to his manager. He followed up with, "If it were up to me, I would give you the price that I told you on the phone." Then when I was leaving he asked me to give him a few minutes so he could fix it. I responded that he couldn't fix it based on what he just told me. I am headed back to Tennessee in rush hour traffic and still have no car after wasting our time and money. Worst car lot experience I have had. More
by TN Car Shopper
Employees Worked With
Russell and New Car Sales Manager
August 12, 2025
I had the greatest experience ever here. Xavier was a great salesman and the finance manager made sure I left there with the best deal. Xavier was a great salesman and the finance manager made sure I left there with the best deal. More
by clarahorne25
Employees Worked With
Xavier Easly
August 01, 2025
Britt was excellent! She kept me informed throughout the process. She responded to my many questions and was a joy to work with! Thanks Britt!! We will recommend our frie She kept me informed throughout the process. She responded to my many questions and was a joy to work with! Thanks Britt!! We will recommend our friends to her. El Rico also was extremely helpful with explanations! Great team! More
by CW
Employees Worked With
Britt Brannan
July 27, 2025
We had a great experience, from the initial visit about a week ago to our return visit where we did a test drive and purchased the car. No complaints at all. Even the finance department didn't try to upsell week ago to our return visit where we did a test drive and purchased the car. No complaints at all. Even the finance department didn't try to upsell us on unnecessary extras. We did utilize Costco's auto buying purchase. Not sure if that contributed to the positive experience, but thumbs up all around from me. More
by Wewanttobuyacar
Employees Worked With
Brittney Brannan, Brandon Latimore
July 22, 2025
I had an excellent experience from the service department with Mr..Wydell, he is always a pleasure having him as my service advisor and the sales department, Mr Cedric as my sales representative, he was awes with Mr..Wydell, he is always a pleasure having him as my service advisor and the sales department, Mr Cedric as my sales representative, he was awesome. Please keep them both they are a blessing to your dealership. More
by graciemcdonald
Employees Worked With
Wydell, Cedric Wilcoxson
