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Nalley Lexus Galleria
Smyrna, GA
482 Reviews
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November 21, 2020
Horace was referred to me by three family members who have purchased cars from him. He is the consummate professional, extremely knowledgeable and patient. I would not hesitate to recommend him. The b have purchased cars from him. He is the consummate professional, extremely knowledgeable and patient. I would not hesitate to recommend him. The buying experience was awesome! More
by Sherdonc40
Employees Worked With
Horace McMillan
November 03, 2020
The worst sales manager experience ever. The sales consultant Cedric was fine but the sales manager was very rude. My wife and I literally were discussed and walked out. I was a repeat customer at tha consultant Cedric was fine but the sales manager was very rude. My wife and I literally were discussed and walked out. I was a repeat customer at that. More
by sabusa1
Employees Worked With
Bill Waibel, Cedric Wilcoxson
October 22, 2020
I had the most wonderful experience working with my salesman, Nadir Quadir, in purchasing my 2011 Lexus 450h. He was more than helpful and went ABOVE and BEYOND to make sure that my purchase was practi salesman, Nadir Quadir, in purchasing my 2011 Lexus 450h. He was more than helpful and went ABOVE and BEYOND to make sure that my purchase was practically effortless on my part by actually bringing my car to me, bringing all my paperwork, and handling all the details so that I only had to sign on the dotted line! He really made your dealership look great! Thank you for my beautiful car, I love everything about it! Thank you, Nadir, for treating me like royalty! What an outstanding sales person you are! More
by lisa
Employees Worked With
Nadir Quadir
October 20, 2020
I purchased a vehicle from this dealership back in May of 2018. From the beginning, I had issues with customer service and sent an email to the managing staff including the general manager to no avail prior 2018. From the beginning, I had issues with customer service and sent an email to the managing staff including the general manager to no avail prior to even purchasing my vehicle due to my experience. It almost pushed me into another dealer; but, my salesman reached back out immediately to smooth things over. All in all, I purchased here and regret it to date. I’ve had a slew of service and customer service issues with this dealership. There’s no accountability on the dealership’s end. I’ve been called a liar to my face about clear things I’ve brought to their attention, repairs that I now need and brought to their attention months ago were disregarded (i.e. I’ve complained about a sunroof sound for over a year. I was told that they test drove my same year and it made the same noise. Oddly, I’m in a Lexus family and none of my family members had this sound that mine was making. But, I let it go. Fast forward a few months, that same sunroof began to leak and make even worst noises - mind you this is a 2014 with less than 80K miles at the time. They diagnosed it as me needing a new seal (after paying for it to be diagnosed - even though it was brought to their attention (and documented) a long time ago. That worked for every bit of two months and now it’s back worst than ever and I’m being told it’s a $2K repair that has to get done). I filed a BBB complaint and got a response that Lexus will not be covering anything and that they’ve done all they could. Unbelievable and unacceptable! I filed a complaint with corporate who assured me that Mo, Service Manager would be taking care of me and my many concerns. Mo called me in to look at the sunroof and said we’d address other things afterward. It’s been two weeks, got an unacceptable response about the sunroof, and now he’s dragging his feet to get back with me in regard to other major things. All in all, customer service here is horrible! Reaching out to management gets you nowhere. Even reaching out to corporate has barely gotten me anywhere. I’ve tried so hard to get in a positive place with this dealership for 2 and a half years. But, with their horrible customer service (at times - depending on the time, the day, and the person), not so thorough inspections and diagnosing, and lack of follow up - I don’t suggest anyone purchase or maintain their vehicles here. You’ll come out spending less money in maintenance and will have a happier experience purchasing elsewhere. More
by dariene15
Employees Worked With
Dana, Mo, Juan
September 29, 2020
I would like to thank Mr Waibel for understanding and resolving my issues. Your customer service was A1. You have a customer for life thanks. resolving my issues. Your customer service was A1. You have a customer for life thanks. More
by dderixson
Employees Worked With
Bill Waibel, Brandon Latimore
September 17, 2020
Bill Waibel, operates a first class organization with honesty and integrity all while putting the car buying customer first. If that is not enough. Mr.Waibel is very personable and knowledgeable about th honesty and integrity all while putting the car buying customer first. If that is not enough. Mr.Waibel is very personable and knowledgeable about the Lexus product and takes the extra time and attention to make you feel welcome. We have been extremely pleased with our purchases from Nalley Lexus Galleria. In Finance Larry Guarcello is a genius, the most through explanation and the fastest turnout with a smile and a reassuring let me know of any questions you may think of we did not cover. Juan Hernandez in service make everything easy. This young man is on the fast track to leadership with his knowledge of the Lexus product and personable interactions. This is a top notch dealer. More
by TD.Taylor
Employees Worked With
Bill Waibel
August 16, 2020
My wife has wanted a Lexus for a long time. We stopped in for a day and looked to see what was available. We ended up trading for a used NX 200t and love it. The process of buying a vehicle was top knotch an for a day and looked to see what was available. We ended up trading for a used NX 200t and love it. The process of buying a vehicle was top knotch and the most professional. This dealership is ranked high for a reason and I understand why. The quality of vehicles coming off lease for purchase are great. Also, Nadir was great to work with and truly assisted to make the purchase pleasurable. More
by Honestreviews
Employees Worked With
Nadir Quadir
June 04, 2020
He does not do anything about his lying managers Even when you complain about the bait and switch his managers do, he does nothing about it. Stay away from this dealership - others are more honest. Even when you complain about the bait and switch his managers do, he does nothing about it. Stay away from this dealership - others are more honest. More
by vsdevane
Employees Worked With
Bill Waibel
May 24, 2020
I was not happy with Meagan Russell customer service. I drove all the way from South Carolina to view cars in the Atlanta metro area (5/23/2020) and this was one of the worst salesperson I have encountere I drove all the way from South Carolina to view cars in the Atlanta metro area (5/23/2020) and this was one of the worst salesperson I have encountered. After the test drive of a used vehicle I mention that there is a rumbling sound coming from the front wheel area a couple times during and after the test drive this could be a safety issue but she seem to just ignore what I was saying. (so sad) Meagan Russell asked me was I still interested or serious in purchasing that vehicle and I told her no, after that exchange of words Meagan told me and my brother basically nice to meet you and have a nice day. I am a black american and was disappointed get this kind of service (The Black Treatment) from a salesperson from Nalley Lexus of Atlanta. We looked at some other cars on the lot and notice that the sales people was still working with their customers looking at and test driving different vehicles. I don't if she had other things to do than to make a sale at that moment or thought we had bad credit or limited money. I have been working at BMW automotive plant in South Carolina for almost 20 years now, so don't assume if a customer is serious about purchasing a vehicle. Meagan need to stay with her customers until they finish shopping the sales lot no matter what ethnic group they are. I would not recommend Meagan Russell to no other future customers. More
by tjist55
Employees Worked With
Meagan Russell
May 15, 2020
Liars Have bought two cars from this dealership. Last time i did all the negotiations on the phone, had a written out the door price, and sent my daughter Have bought two cars from this dealership. Last time i did all the negotiations on the phone, had a written out the door price, and sent my daughter to go pick it up. When she got there, they told her she needed to pay and extra $700 because of a "mistake" they had made. She called me and i told her to walk. When they saw she was going to, they let her have the car for the negotiated amount. Called them last week to look at purchasing a UX, I had a written out the door quote from end of March. Asked if they could do any better. Sent me a written estimate that was $1800 higher!!! I asked why it was now higher, and the sales manager kept beating around the bush. He didn't think I had the old one in front of me. I finally told him it was in the taxes calculation, and he admitted other sales manager did not know how to figure the GATAVT taxes!!! A sales manager!! When i asked if they would honor my March written quote, he said no , that if i had come in, they would have had to get the extra $1800 from me!! Same as before. These guys are liars and crooks. GO to another dealership and don't mess with these characters. More
by vsdevane
Employees Worked With
Joel Murray Brandon Lattimore
