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Nalley Toyota of Union City

Union City, GA

Overview
Reviews
4.7
855 Reviews
Call Dealership (678) 216-0296

4115 Jonesboro Rd

Union City, GA

30291

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Showing 855 reviews

January 13, 2025

Poor communication as to what was going on with my vehicle. I came in for an oil change. I was informed after 4 hours that an issue had been found. When I sent a text message to the number of the Serv More

by MA
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vic
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Jan 15, 2025 -

Nalley Toyota of Union City responded

Thank you for sharing your experience, and I sincerely apologize for the lack of communication and delays during your visit. I understand how frustrating it must have been to wait so long without clear updates, especially after being told the work would take about three hours. You shouldn’t have had to seek out information yourself—we should’ve kept you informed every step of the way. Please contact me directly so I can personally address your concerns and ensure we do better in the future. Bruce Benn General Manager Nalley Toyota Union City 678-216-0141

January 11, 2025

Respectful, courteous and considerate. Matthew Ross display of professionalism was refreshingly unexpected and impressive. Keep up the nice work! More

by banks8583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ross
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January 11, 2025

I really appreciated the service and the professionalism and Deb was very nice and treated us well More

by KAT FJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Freeman
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January 11, 2025

Great customer service and vehicle service. I would highly recommend this dealership to anyone that is looking for top notch service. More

by Tim Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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January 08, 2025

Vic was amazing! Very guest centric to me and took care of all of my needs to keep my car serviced and on the road safely! Thank you Vic! More

by David C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yunervice Smith “Vic”
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January 07, 2025

Brian H was most helpful with his explanations and his suggestions were most accurate. I'll continue using Toyota service department. More

by trinidevening
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hatfield
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January 07, 2025

The quality of service was impeccable as always and the personal service from Deb was AWESOME! More

by Sencilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb
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January 06, 2025

Rakid was a great and very professional. I will recommend him to anyone who is looking for a new car. More

by gregbox974
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rakid Hill
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January 05, 2025

Excellent service! Very helpful and also the car service went very smoothly. Very professional. Awesome experience. More

by Carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Debbie Freeman
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January 05, 2025

The service tech was honest. He kept his word. I really appreciate the technician that worked on my car. I can now sleep knowing that the problem is solve. Someone finally knows More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander Ortiz (Advisor) & Ryan Bone(Technician)
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