Napleton Beaver Dam Chrysler Dodge Jeep Ram

Recently we purchased a new/used 2023 Dodge Durango from Napleton. After completing purchase, we were informed that there was only 1 key. We anticipated there would be 2 keys, as has been customary with a Napleton. After completing purchase, we were informed that there was only 1 key. We anticipated there would be 2 keys, as has been customary with all other auto purchases we have made. Management said we needed to buy our own 2nd key for $399-$500. Manager said he couldn’t cover this expense. We gave them the opportunity to rectify the situation before we gave them a review, but they did not work with us. We feel this was poor customer service. Very disappointed. We will not return to Napleton. More

Ken and his team went above and beyond to get the truck taken care of for me. Great communication and service. AA++ taken care of for me. Great communication and service. AA++ More

The Service Department as well as the Service Manager and the Service Tech are excellent. the Service Tech are excellent. More

Professional. Friendly. Helpful. Word word word word word word word w.ord word word word. Friendly. Helpful. Word word word word word word word w.ord word word word. More

good experience all around. was a sudden need to be filled and we saw car in lot that fit. they worked with us to fill our needs was a sudden need to be filled and we saw car in lot that fit. they worked with us to fill our needs More

Manny and the team were great to work with, never any pressure to buy, and offered a very welcoming and comfortable buying experience! Definitely a refreshing change from previous experiences with other pressure to buy, and offered a very welcoming and comfortable buying experience! Definitely a refreshing change from previous experiences with other dealerships. Will gladly do business with them again when the time comes! More

As always, great service from a courteous and very competent service staff, techs and team. competent service staff, techs and team. More

We appreciated Brian Westra's no pressure sales approach. The staff was friendly and gave us the small town dealership atmosphere that we were looking for. The staff was friendly and gave us the small town dealership atmosphere that we were looking for. More

Friendly staff,very helpful when my son's vehicle quit running and he needed a vehicle to get to work with right away. I highly recommend if you are need of vehicle to go there, I bought my vehicle th running and he needed a vehicle to get to work with right away. I highly recommend if you are need of vehicle to go there, I bought my vehicle there about 3 years ago and they have excellent service and are very professional. More

Manny, Jacob, & Scott were great to work with! Love the truck I bought! Highly recommend this dealership! Love the truck I bought! Highly recommend this dealership! More