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Napleton Buick GMC
Crystal Lake, IL
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 406 reviews
February 10, 2026
Buyer Beware. We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we We purchased a vehicle from this dealership that later proved to be defective. While exploring our consumer protection options with an attorney, we learned that an arbitration agreement had been included among the purchase documents and required to be signed at the time of sale. This agreement effectively limits a buyer’s ability to pursue legal recourse through the court system and shifts disputes into private arbitration, significantly reducing consumer protections. In practice, this structure leaves buyers with little accountability or leverage when serious issues arise after purchase. Prospective customers should carefully review all documentation and fully understand the legal rights they may be asked to waive before doing business here. Transparency and accountability appear secondary to protecting the dealership from liability. More
by freedomco
Employees Worked With
Nick Durband, Christian Leon
February 10, 2026
I was involved in the purchase of a vehicle from this dealership that ultimately turned out to have serious mechanical issues. What concerned me most was not just the condition of the vehicle, but what w dealership that ultimately turned out to have serious mechanical issues. What concerned me most was not just the condition of the vehicle, but what we learned afterward. After seeking legal advice regarding our options as consumers, we were made aware that an arbitration clause had been embedded in the sales paperwork and was mandatory to complete the transaction. This provision prevents buyers from resolving disputes in court and instead requires private arbitration, which substantially limits consumer remedies. In situations like ours, this approach minimizes the dealership’s accountability once a sale is complete. Anyone considering purchasing here should take the time to read every document carefully and understand the long-term implications of what they are being asked to sign. Transparency and accountability appear secondary to protecting the dealership from liability. More
by buyer beware
Employees Worked With
Nick Durband, Christian Leon
February 10, 2026
I had my truck towed in and I received an update very quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff quickly. I really appreciate how quickly they informed me of the problem. They fixed the truck very quickly as well. Very nice customer service staff. More
by michael.reichman
Employees Worked With
Santo Voiculescu
February 10, 2026
The service department does a great job. They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you d They are extremely flexible and accommodating. Work always gets done in a timely matter. And you don’t feel like they are selling you something you don’t need. More
by gerrytassell
Employees Worked With
Santo Voiculescu, Steve Hardy
January 31, 2026
My husband and I bought a used vehicle here and had a very good experIence with Ryan and the staff. They were patient, professional and very helpful. very good experIence with Ryan and the staff. They were patient, professional and very helpful. More
by jamie.delacruz1
Employees Worked With
Ryan English, Christian Leon
January 28, 2026
Napleton Cust Service has been excellent the 2 times I took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my S took my vehicle in. I like how they check everything out not just the problem. The service dept. team are phenomenal. The problem was fixed and my SUV is in great shape today. Thanks for the great service Garrett. Thanks Napleton! Mary Wyatt 👍🏻 Jan 27,2026 More
by Mary
Employees Worked With
Garrett (5 Stars)
