Napleton Chevrolet Buick GMC

I was very happy with my experience with this service Center. They were professional and polite. They explained everything that they found on my vehicle and completed the work I was in for. Center. They were professional and polite. They explained everything that they found on my vehicle and completed the work I was in for. More

Great service. Service was performed as requested. Staff was very courteous and professional. Told me what was expected at next service and if anything needed atte Service was performed as requested. Staff was very courteous and professional. Told me what was expected at next service and if anything needed attention at this time. Very pleased. More

Very pleased with service performed and courteous, professional staff. Work was performed as requested and I was informed of any items of concern and expectations of future visits. professional staff. Work was performed as requested and I was informed of any items of concern and expectations of future visits. More

This is my second experience with Napelton GMC and I could not be happier. The service I received from Kyle and Jamie was extraordinary!!! When the need for another vehicle arises, they will be my fir could not be happier. The service I received from Kyle and Jamie was extraordinary!!! When the need for another vehicle arises, they will be my first and only stop. Hard to improve on perfection.! More

Super helpful and professional. Got my vehicle in for a service, last minute, without hesitation. Great experience all around! Got my vehicle in for a service, last minute, without hesitation. Great experience all around! More

I’ve had multiple service visits at Napleton in BD, and unfortunately there’s been a consistent pattern of misdiagnosis. On my most recent visit, I was told the squealing noise was caused by the alterna unfortunately there’s been a consistent pattern of misdiagnosis. On my most recent visit, I was told the squealing noise was caused by the alternator and idler pulley. I replaced both, and the squealing is still present—confirming the diagnosis was incorrect. This is not an isolated incident. Prior incorrect diagnoses have included: • An exhaust leak • The serpentine belt • The alternator and idler pulley Each visit has resulted in unnecessary repairs without identifying the actual root cause. What’s more frustrating is that when this was raised, the service manager stated this was not a misdiagnosis, despite the issue remaining unresolved after the recommended repairs were completed. The situation was overlooked and not properly addressed by leadership, which has completely eroded my trust in the service department. Because of this experience, I will be sharing it with others I interact with regularly. I would not recommend this service department based on my experience. More

The dealerships service department was efficient, helpful, friendly, organized, knowledgeable, and provided excellent customer service. helpful, friendly, organized, knowledgeable, and provided excellent customer service. More

Kyle was very helpful in finding the truck we were looking for. He called us multiple times to give us updates on what he had found. looking for. He called us multiple times to give us updates on what he had found. More

Miss the coupons, like pulling into garage upon arrival, don't have any else at the moment don't have any else at the moment More

Great experience and everyone was so helpful and friendly. Everything went smooth from start to finish friendly. Everything went smooth from start to finish More