Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Chevrolet St. Charles
St. Charles, IL
208 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 208 reviews
June 20, 2025
Setting up a service appointment was a challenge. Their phone system said I could make an appointment online, but their website doesn't have an appointment scheduler. I asked for an appointment in th Their phone system said I could make an appointment online, but their website doesn't have an appointment scheduler. I asked for an appointment in their online chat, but that got me connected with someone in sales. When I said I wanted service, not sales, I was told to call for an appointment. After a couple of days, I finally got an appointment. The dashboard light I was seeing required a replacement part. The part was shipped quickly, and they dropped me off at home and picked me up when the work was done. Overall, the service was a good experience, but the dealership's website and communication could use some work. More
by megavolt
Employees Worked With
Amanda was my service representative, and she did a good job
June 14, 2025
Ted was thorough and courteous. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. More
by Dpaulfriedman
Employees Worked With
June 14, 2025
I have been doing business at this dealership for 10 years +. Great people and excellent service! years +. Great people and excellent service! More
by karenpete.larson
Employees Worked With
June 11, 2025
I had an awesome experience at Napleton Chevrolet. Jason, the car salesman, was knowledgeable and helpful throughout the process of finding what was right for me. Jake, the sales manager, helped to se Jason, the car salesman, was knowledgeable and helpful throughout the process of finding what was right for me. Jake, the sales manager, helped to seal the deal for the exact car I had my eye on. Lastly, Mitch was honest and clear throughout the entire financing process. They all made buying my new 2025 Equinox a breeze! Highly recommend for all of your car buying needs. More
by kelsmiller4
June 10, 2025
Ted was great explained everything and was done when promised and exactly as promised truck was even washed thanks Ted promised and exactly as promised truck was even washed thanks Ted More
by mit.guimon
June 10, 2025
Excellent work staff Repair was completed promptly and vehicle was washed after 4 tire replacement vehicle was washed after 4 tire replacement More
by troesner61
Employees Worked With
June 06, 2025
They are always helpful and they answer all of my questions. They have excellent customer service. questions. They have excellent customer service. More
by Cherring13
Employees Worked With
