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Napleton Chevrolet St. Charles
St. Charles, IL
217 Reviews
SERVING OUR FRIENDS AND NEIGHBORS IN ST. CHARLES IL
At Napleton Chevrolet Saint Charles, we're more than just a car dealership in St. Charles IL. We're also members of the greater West Chicago and Geneva IL communities, who work and live here just like you, and we want only what's best for our neighbors. We strive to support community initiatives and events, and we're committed to delivering the best customer service around, from new Chevrolet sales, to used vehicles, to finance and service. We provide the best of the best to all our customers.
Committed to Serving St. Charles IL Drivers with Topnotch Customer Service Standards
Our dealership is staffed with only the best automotive professionals in the St. Charles IL area. We work hard to bring our customers a broad selection of brand-new vehicles from the latest lineup of Chevrolet car, truck and SUV vehicles. Our teams can work with you to find the best new or used vehicle for your needs, the best finance deal for your budget, and much more. With service, parts, and sales help all under one roof, you'll never have to look elsewhere for your automotive needs again.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 217 reviews
July 11, 2025
The best I can describe my experience is with your sales service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. Bob service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. BobPerri More
by rmperri
Employees Worked With
July 11, 2025
Eddie was great. No pressure and the staff was willing to work with me on the price. They stayed after hours to make the sale and it was the best buying experience No pressure and the staff was willing to work with me on the price. They stayed after hours to make the sale and it was the best buying experience I have had. More
by Dennis.Rawlings35
July 09, 2025
Bill Briant is the reason I come to NAPLETON Chevrolet. Always has me in and out quickly and takes the time to explain needed repairs. Always has me in and out quickly and takes the time to explain needed repairs. More
by cguarise
Employees Worked With
July 09, 2025
Ted was great and communicated very well on the status of my vehicle and when it would be completed etc. my vehicle and when it would be completed etc. More
by Vraimondi63
Employees Worked With
July 03, 2025
My Chev Bolt was not working. The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found that to be lots more then I thought it would be, but my Bolt is back in full running condition. More
by nhanse2
July 02, 2025
We called the dealership on a Thursday to return a leased vehicle and purchase a 1500 truck. He told us one of their other dealerships had taken one in and it would be detailed and sent to the dealership we vehicle and purchase a 1500 truck. He told us one of their other dealerships had taken one in and it would be detailed and sent to the dealership we were at. On Friday I received a text and a phone call because he felt this particular truck would not be a good fit for us. He then told us he had Tahoe that would be perfect, however it was $10,000 more than we wanted to spend. He assured us that he would be able to make the deal work at our price and where we wanted our payments to be. We returned to the dealership and looked at the truck. Two hours later we were discussing the pricing. After the final numbers were given, he was supposed to take off an additional $1000. At the end of this discussion they took off the $1000, but they had to add money to cover plates and other things which totaled $500. Almost three hours later, he told us we would be out of there in 30 minutes. Two and a half additional hours later, we were exhausted and hungry. This is when they took us to the finance office, At that point neither of us would even sit down because we needed to get out of there. We informed the finance officer that we did not want to pay for the plates because as a veteran, there should be no cost for the plates. He told us he couldn't transfer the plates from a lease to a purchase - which we found is not true when we went to the DMV. The problem was that they never provided us the deal they said they would give us and they charged us for plates we didn't need to pay for. I was exhausted and hungry so I signed the papers at that time. Overall, bad dealership in our opinion. In addition, get pre-approved at a credit union before going to any dealership because a loan from the dealership will cost you a lot more in the end. More
by dianeellison429
June 30, 2025
The service department is outstanding, they always go above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. More
by Rice.Sandra
June 25, 2025
I recently went to look for a Camara at Napleton Chevrolet and the service was very good, thanks to the Napleton Chevrolet team for their help. Chevrolet and the service was very good, thanks to the Napleton Chevrolet team for their help. More
by Andresespino44
