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Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.7
95 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

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Showing 95 reviews

November 25, 2025

The salesman was very professional, and the service was quick. They also wash my car. More

by Nell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 26, 2025 -

Napleton Downtown Hyundai responded

Thank you for your kind words! We're glad the salesman was professional, and the service was quick. We're also happy to hear we were able to wash your car at Napleton Downtown Hyundai!

November 25, 2025

The salesmen are very helpful not pushy . They are very patient if you change your mind. More

by snowglinda85
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Baylock
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Nov 26, 2025 -

Napleton Downtown Hyundai responded

Thanks for recognizing our commitment to accommodating customer service at Napleton Downtown Hyundai! Take care!

November 23, 2025

We bought an Ionic 5 from this dealer, we found them to be professional and friendly More

by pshearn2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael Ebisi
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Nov 25, 2025 -

Napleton Downtown Hyundai responded

Congrats on your IONIC 5! Our team at Napleton Downtown Hyundai is grateful for your business and wishes you happy miles ahead.

November 12, 2025

I brought my car in to fix and it still have the same problem this not right More

by honeyface1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sondra C
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Nov 13, 2025 -

Napleton Downtown Hyundai responded

I'd really like the chance to better understand what happened during your visit to the store. Would you please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago

November 12, 2025

Sandra was kind and answered my questions. She made sure I was taken care of. I’ll continue bringing my vehicle to this location. More

by Eclay0912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
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Nov 13, 2025 -

Napleton Downtown Hyundai responded

We're pleased to hear Sandra provided excellent assistance! We look forward to serving you again at Napleton Downtown Hyundai.

November 07, 2025

Fast and courteous fixed warranty issue and gave a loaner car to use during service . More

by Mw92163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra in service and Jim Gruman
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Nov 10, 2025 -

Napleton Downtown Hyundai responded

Thanks so much for the 4-star review of Napleton Downtown Hyundai!

November 07, 2025

Carlos,Ulises, Joe Thank you for the excellent and efficient service! Quick and easy fix More

by dino_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulises carlos
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Nov 10, 2025 -

Napleton Downtown Hyundai responded

Thanks for the kind words for our Napleton Downtown Hyundai team! We are here to help with any future automotive needs!

November 06, 2025

Great service at this dealership. My service rep was very attentive and informative. Will definitely return to this Dealership. I’ve been a customer for 12 years. Exceptional! More

by sherronjdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Rodriquez
Report | Print
Nov 06, 2025 -

Napleton Downtown Hyundai responded

Thank you for taking the time to share your 5-star experience with our dealership. We are especially delighted to hear that you found the service great and that your Service Rep was very attentive and informative. It means a lot to us that you've been a loyal customer for 12 years—that longevity speaks volumes, and we truly appreciate your continued trust. We strive to provide that exceptional level of service every time, and we look forward to welcoming you back!

November 03, 2025

Sandra was amazing, she was so helpful and informative. She was honest with me and told me what to except. Will be back for future services. More

by A.bryant56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Nov 04, 2025 -

Napleton Downtown Hyundai responded

We’re so glad Sandra made your experience a great one! Thank you for choosing Napleton Downtown Hyundai and we look forward to seeing you next time!

October 31, 2025

Once again another smooth experience here at Napleton Downtown Hyundai!!! Ricardo walked me through the entire process from start to finish!!! Awesome job!!! More

by eclayton3724
Recommend Dealer
Yes
Employees Worked With
Ricardo Jaime
Report | Print
Oct 31, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your awesome experience with Ricardo and our team! We appreciate your support and we hope to see you back at Napleton Downtown Hyundai in the future.

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