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Napleton Ford Columbus
Columbus, WI
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
August 22, 2025
Erin was great, the tech did a great job. The whole experience was very good The whole experience was very good More
by Carl.benck60
Employees Worked With
August 21, 2025
The “loaner” program of 75 miles per day & . 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dea 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care More
by Brian
Employees Worked With
David
August 20, 2025
Great dealership with good people that go above and beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning More
by timalbrecht
August 17, 2025
Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. Very convenient with the pick-up and return after service. More
by joekeip59
August 13, 2025
I had great service from my oil change to diagnosing my oil leak Great communication oil leak Great communication More
by Mimi
Employees Worked With
August 06, 2025
Fast and friendly service, and allowed me to drip off my car and pick it up near closing time which with my schedule is great car and pick it up near closing time which with my schedule is great More
by Jokester23
August 05, 2025
Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More
by Pawlischchessie
July 27, 2025
Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More
by dtkroberts
July 27, 2025
Kept me well informed every step of the way. Very courteous. They did a very good job. Very courteous. They did a very good job. More
by ZBRECO
Employees Worked With
