Napleton Ford Columbus

This dealership cares about its customers, unlike the dealer I actually purchased my vehicle from. I’ll always use this dealer for my service. dealer I actually purchased my vehicle from. I’ll always use this dealer for my service. More

Very friendly staff, helpful and pleasant. Great experience. First day on job, he was great! Great experience. First day on job, he was great! More

They are prompt with their service. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. Their concierge service was much appreciated. They also found an alignment issue and fixed that. I had driven over rough terrain the weekend before. I will consider them for the purchase of my next vehicle bc their service department is so good. More

Fast and polite service every time I take my car in. I would recommend them. I would recommend them. More

Able to get our battery changed quickly your review minimums suck should not have to write 15 minimum words minimums suck should not have to write 15 minimum words More

Did a very good job and got me out within an hour I'll be back back More

Dealing with Napleton in Columbus was a joy! Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. Everything was done. I will be using them again for servicing my Lincoln. An outstanding dealership!!!! More

Staff was incredibly helpful and make sure my needs were taken care of. Outstanding customer service by the service team. taken care of. Outstanding customer service by the service team. More

My wait time was 1:45 for an oil change and multi point inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell me there ready. I’ve been going there for over 5 years with both our vehicles and it keeps getting longer and longer for service. More

Did a great job handling the warranty paperwork and completing the repair. Would recommend them. completing the repair. Would recommend them. More