Napleton Ford of Oak Lawn - Service Center

Great Service Great Professional service took care of all my issues in a reasonable time clean and friendly service just show up no appt. needed Thank You Great Professional service took care of all my issues in a reasonable time clean and friendly service just show up no appt. needed Thank You More

Professional , no nonsense. CARLOS WAS GREAT ! YOUR SERVICE WRITER GOT ME IN AND OUT QUICKLY. IT WAS A HORRIBLE NIGHT WEATHER WISE AND PAST 9:00PM. HE GOT ME PORTER KYLE ,VERY CARLOS WAS GREAT ! YOUR SERVICE WRITER GOT ME IN AND OUT QUICKLY. IT WAS A HORRIBLE NIGHT WEATHER WISE AND PAST 9:00PM. HE GOT ME PORTER KYLE ,VERY PROFESSIONAL AS WELL. MY CAR WAS DONE THE NEXT DAY. KUDOS TO THE MECHANIC! THANK YOU DAVIID NIEZABITOWSKI More

Everytime I go I am very satisfied with the service. Everything is always great. I would recommend hawk Ford too everyone for their needs. I like the short wait time for service. Good job on everything. Everything is always great. I would recommend hawk Ford too everyone for their needs. I like the short wait time for service. Good job on everything. More

Excellent work! Larry is the best mechanic around no problems no pauses he keeps it Rollin the way it should! Service writers are also always great and very smooth to Larry is the best mechanic around no problems no pauses he keeps it Rollin the way it should! Service writers are also always great and very smooth to deal with. More

Regular vehicle check up and Recall. I've been with Hawkinson (Hawk) since 97 and the service has always been top notch along with my vehicles. When they added Quick lane that was the on I've been with Hawkinson (Hawk) since 97 and the service has always been top notch along with my vehicles. When they added Quick lane that was the one of the best things they could have done so far. I would recommend Hawk Ford to friends. More

2002 Mercury Marquis and Service I purchased a 2002 Mercury Grand Marquis three years ago from Hawk Ford in Oak Lawn. Ms. Karen Boll handled the sale, and I want to say I was treated I purchased a 2002 Mercury Grand Marquis three years ago from Hawk Ford in Oak Lawn. Ms. Karen Boll handled the sale, and I want to say I was treated very courteously and promptly, and I am perfectly happy with the car and with Hawk Ford. Also, I needed some major engine work done, which was covered by my extended warrantee. Mr. Mike Jannotta handled everything in an efficient, polite, and very professional manner. Also, he arranged for a loaner car while my car was being repaired, which made the whole experience very pleasant for me. I tell all of my friends how happy I have been while dealing with Hawk Ford. Satisfied customer, George Tarpanoff More

Service department First time having our vehicle serviced at Hawk ford. Alex had great customer service and the service department was excellent. We will continue using First time having our vehicle serviced at Hawk ford. Alex had great customer service and the service department was excellent. We will continue using hawk ford from now on! More

DO NOT BUY FROM THEM!! I bought a new car in 2013. 1st oil change I informed the Service Manager that the transmission didn't feel right. He laughed it off and told me it wa I bought a new car in 2013. 1st oil change I informed the Service Manager that the transmission didn't feel right. He laughed it off and told me it was just a "new type of transmission the feels differently than others". Only to find out after my 8month old car stopped running that it was actually a known problem with those cars. The cars were litterally stopping dead in their tracks. When I addressed this with the Service Manager he said "We'll it's only on 1 to 2% of those cars. Which is not a big problem in comparison to how many of those cars Ford sells". So in other words Ford doesn't feel your 20K+ is a "big" concern. In addition, Ford roadside service promised to pick up my car and have a loaner vehicle ready for me. I was left at a closed dealership with No Loaner when I arrived at the time Ford roadside assistance scheduled. Then I was told to call a cab or Enterprise but they never asked me if I had money for that. Again left stranded by Ford! When I notified Ford's CEO, the dealership fired the Salesman who did nothing wrong, but not the Service Manager??? More

Great I always take my ford e350 for service and overall its always been great sevice bought my work vehicle new and now considering in buying a personal on I always take my ford e350 for service and overall its always been great sevice bought my work vehicle new and now considering in buying a personal one from hawk ford. More

service director is a jerk We were told by an employee that we a manager would be in at 6am and we would get our car. I found him about 610 am and he said we are not open and re We were told by an employee that we a manager would be in at 6am and we would get our car. I found him about 610 am and he said we are not open and refused to give me my car back, then basically walked off. I was a single woman alone with a car seat. I told him then and if the person who told us to come in and all he said is that don't know why he would say that then pretended to make a phone call and walk away. More