Napleton Ford of Oak Lawn - Service Center

Customer Service! I just want to say it was a PLEASURE to work with Alex Marcinkowski, he was polite and very professional and helpful! I went in for an oil change and I just want to say it was a PLEASURE to work with Alex Marcinkowski, he was polite and very professional and helpful! I went in for an oil change and then I was going to make an appointment for the recall on my car, Alex checked and they were able to do that after they changed my oil. My car was ready quickly. Another great experience and Hawk Ford! Cherrie Litke More

Happy Repeat Customer I have been coming here to service my last vehicle and now my new vehicle. I am always completely satisfied that I get quality work at a fair price. I I have been coming here to service my last vehicle and now my new vehicle. I am always completely satisfied that I get quality work at a fair price. I wouldn't go anywhere else! More

good service I bought my car at hawk ford years ago. I have always had my car service there because the service has always been great. They service my car in a tim I bought my car at hawk ford years ago. I have always had my car service there because the service has always been great. They service my car in a timely manner. More

Excellent Service Took car in for oil change & oil filter. The service staff does excellent work and they are very prompt. Do not have to wait for service. They a Took car in for oil change & oil filter. The service staff does excellent work and they are very prompt. Do not have to wait for service. They are very knowledgeable. I wouldn't take my car any other place. Hawk Ford is a Class A facility. More

Very supportive- Randy was exceptionally helpful. A rating of excellent is definitely well deserving of Randy at Hawk Ford. He answered all of my questions; made arrangements for me to obtain a renta A rating of excellent is definitely well deserving of Randy at Hawk Ford. He answered all of my questions; made arrangements for me to obtain a rental car - all after regular service hours. He turned my scary transmission problems into a solution - all the while giving me trust and confidence that the vehicle would be reparied properly. I highly recommend the Hawk Ford service team to anyone with a vehicle in need of repair. More

They took the time to explain Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & n Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & no one explains anything that's been done in language we can understand. More

Excellent and timely I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . More

Express Lane Saves Time I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front end alignment check at that time. I was in and out with all services completed within an hour. This is a great way to save time while still having services performed by a certified Ford dealership. Mr. Rodriguez advised me of the fact my cabin air filter was in need of replacement and explained how far off the alignment was off. I was also informed of the "lifetime alignment" feature. Living in the Chicagoland area, being able to get one alignment a year for the life of my car is a big plus. Considering the cost of one alignment, this offer will pay for itself in a short time. More

The Hawk Ford Service Experience. The service is the best...Ron Dumont couldn't be more helpful...more courteous, concerned, and professional working with you. The whole experience The service is the best...Ron Dumont couldn't be more helpful...more courteous, concerned, and professional working with you. The whole experience at Hawk Ford is most satisfying. Ken Klein is the best...always willing to listen, talk, and help with anything concerning your vehicle. Andrea Runge is the finest, energetic advisor a person could ask for. She goes above and beyond the call of duty when working with you to get any problem solved. She is the best. More

fantastic got an oil change from the quick lane at hawk ford and it was great! Alex Marcinkowski was super helpful! He even called me Sir and pulled my car arou got an oil change from the quick lane at hawk ford and it was great! Alex Marcinkowski was super helpful! He even called me Sir and pulled my car around for me! What a great guy. The service was fast too. More