Napleton Ford of Oak Lawn - Service Center

Recall service. Excellent Customer Service from Andrew Rodriguez.He explained what was going to be done and told Me how long it was going to take to be completed. Excellent Customer Service from Andrew Rodriguez.He explained what was going to be done and told Me how long it was going to take to be completed. More

It's called Quick Lane We sat over two hours to have the new tires put on but the free hot dogs and water made up for the wait. Still like doing business with Hawk Ford We sat over two hours to have the new tires put on but the free hot dogs and water made up for the wait. Still like doing business with Hawk Ford More

great job Excellent service andrew was and is always helpful and very patient when trying to describe the noises your car makes always takes his time with expla Excellent service andrew was and is always helpful and very patient when trying to describe the noises your car makes always takes his time with explaining the repairs that's needed More

Satisfied with the service Car was ready in a timely fashion even though service center was extremely crowded. I have not had any issues with service from the dealership. Car was ready in a timely fashion even though service center was extremely crowded. I have not had any issues with service from the dealership. More

satisfied customer I have no complaints. All of the service people were pleasant. The mechanic met with me so I could explain what I was experiencing with my car. he sho I have no complaints. All of the service people were pleasant. The mechanic met with me so I could explain what I was experiencing with my car. he showed concern and explained what he would be doing to check it out. I was not dismissed or felt like another customer. He took the time. Andrew, spoke with me after the car was serviced and explained what was done and assured me all was taken care of. Great service! More

Professinal Always treated courteously and kept informed. Waiting room, washroom always clean organized. Coffee and vending machines are good to have availabl Always treated courteously and kept informed. Waiting room, washroom always clean organized. Coffee and vending machines are good to have available. Staff throughout building always polite and helpful. More

Oustanding Service I brought my 2012 Escape in for air conditioning service. Tommy Mackey was the Service Manager. He was a total professional. I was really dreading I brought my 2012 Escape in for air conditioning service. Tommy Mackey was the Service Manager. He was a total professional. I was really dreading going in because I had a ton of errands to get to. I got there when they opened and after checking in, he offered me a courtesy car. I accepted, got my errands done and when I returned, my repaired and washed car was waiting for me. I can't say enough about Tommy and how much I appreciated his diligence and follow through. THIS is the reason I come back to Hawk Ford over and over. I can't imagine going anywhere else. THANK YOU TOMMY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Sync Issue Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find o Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find out what the real issue was. More

Reasonable price, fast service and professional I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in im I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in immediately and within 30 minutes, the job was completed. They also notified me that there were 3 Ford recalls on my vehicle. Arrangements were made to fix/correct the issues. Hawk personnel were courteous, fast in servicing my vehicle and professional. More

Service They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. More