Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Hyundai of Carmel
Indianapolis, IN
299 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 299 reviews
October 31, 2025
NEW VEHICLE BRAKE ISSUE IGNORED REPEATEDLY I purchased my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began my 2025 Hyundai Santa Fe brand new and have taken great care of it. Unfortunately, I’ve had a recurring issue with squealing front brakes that began around 6,000 miles. At my first visit, the service department said they removed debris from the brake pads. The squeal returned, so I brought the car back at 10,000 miles — again, debris was removed and the pads were “ground down.” The noise briefly went away but returned again, more consistently, around 14,000 miles. I brought the car in a third time requesting a permanent fix under warranty, as I’m concerned both about safety and the ongoing nuisance. Despite having a Saturday appointment, I was told there was no one available to look at my vehicle because they were “very busy.” When I pressed the issue, I was told that “all brakes make noise” and that my car’s problem was “wear and tear” — even though it only had 16,000 miles on it. My husband and I brought the car back again, and after having it all day, the dealership called just before closing to say they “couldn’t duplicate the noise.” I arrived and asked the Service Manager to take a test drive with me — and sure enough, the brakes squealed every time we stopped. He then told me the sound was “normal,” that Hyundai wouldn’t replace the brakes because “nothing was wrong,” and even commented that when he worked for GMC, all cars had brake noise. I requested that the issue be documented and was told a Hyundai representative would be visiting the next day to review it. I was promised a follow-up, but no one ever called. It has now been more than 36 hours with no response, even after leaving a message. This experience has been extremely disappointing — especially for a new vehicle under warranty. I expected better communication, accountability, and customer care. When communicating this with Hyundai of Carmel I was told that they were going, "above and beyond" for me. Think twice before you buy or service your vehicle here. More
by gravesmom
Employees Worked With
Service Manager
April 18, 2025
We had a fantastic experience working with Pedro! From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. From the moment we met him, he was warm, professional, and made us feel like family. He wasn’t pushy at all—just genuinely helpful, honest, and kind. We were so impressed that we recommended him to our other daughter, who ended up buying a car the very next day! Pedro even came in on his day off to walk her through how everything worked in her new vehicle. That level of care and commitment is rare. Napleton Hyundai as a whole really goes the extra mile with customer care—from the thoughtful follow-ups to making sure every detail is just right. We truly felt seen, heard, and valued throughout the process. I can’t say enough good things about Pedro and the whole team. Great experience all around. We'll definitely be back when it’s time to trade up my GV70! More
by Adream2
Employees Worked With
Pedro
January 26, 2025
A bunch of liars. Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they Website deceitful about inventory. Staff on the phone blatant lies. Emails and texts pure lies. Drove 3+ hours to find car isn't "on the lot" as they said. They tried to push a car I repeated I did not want. Yeah, automated answers electronically, but multiple people lying on voice and voicemail too. Typical middle managers who will thankfully be replaced by AI. More
by napletoncarmellies
Employees Worked With
Matthew, Juan, Donntez, Maria, Daniel, Sinay
October 29, 2024
My Sales Professional Juan is amazing. Helped my brother a few months ago, stayed in contact with us and helped me get a car today. I have to admit, I went to another location to explore s Helped my brother a few months ago, stayed in contact with us and helped me get a car today. I have to admit, I went to another location to explore some options but after thinking about it, Juan helped my brother A LOT after the sale and besides the other location seemed to only be interested in selling a car and not my Well Being. Thank you Juan for caring and going More than was required to assist me into my new car. Forever grateful. Napleton made a Great selection adding Juan to the team. He is Amazing! More
by fanfanrobenson106
Employees Worked With
Juan Moore
