Napleton Lincoln Glenview

A cousin and I visited Napleton's Park Ridge Lincoln-Mercury-Mitsubishi in July, 2010 to check out Lincoln's newer offerings. While my cousin talked to one of Napleton's sales persons about the Lincoln-Mercury-Mitsubishi in July, 2010 to check out Lincoln's newer offerings. While my cousin talked to one of Napleton's sales persons about the mid-size MKS "flagship", I tried to talk with the sales manager, Bruno Maca. As a sidenote, I have been puzzled by some of Ford's decisions as of late, i.e., dropping the full-size Town Car completely, having no full-size replacement for it, as well as the discontinuation of Mercury. Simply, I wanted to find out how much longer the Town Car would still be available, and when the Mercury line would be phased out. Mr. Maca responded to my questions in a short, curt manner, as if mad about something. After a short time, I excused myself to look for my cousin, who had left the showroom with his salesperson to take a test drive. As I searched the facility, Mr. Maca followed me. I asked him where the demo cars might be, and he angrily replied they had no demo cars. I stated I was looking for my cousin, was to join him for a test drive, to which he spat out, "We are selective about who we service here". At no time did Mr. Maca offer any information as to where cars for test drives might be parked, so I asked a couple of other personnel where they might be parked. Mr. Maca confronted me and demanded I leave his employees alone, and quit bothering them. Seeing no sign of my cousin, I tried calling him on my cell-phone. Mr. Maca then took out his cell phone as if to call the police. At that point, I left the premises and waited for my cousin to finish his test drive. What makes this so upsetting is that Mr. Maca is ultimately a representative of Ford Motor Co. This kind of attitude hurts the automaker as well as the dealership! Additionally, I had the capacity to purchase any car in Mr. Maca's showroom, cash. This is something that certainly will not happen now. Since this event, I have heard of similar experiences with Napleton dealerships, so it may be widespread. More

I brought my truck in for service on my ac. The ac was not working. I went back to pick it up since the part was not in. I noticed a hairline crack in the winshield that was not there before I brought it not working. I went back to pick it up since the part was not in. I noticed a hairline crack in the winshield that was not there before I brought it in. They told me there was no way they could have cracked it. It was impossible to happen that it had to be broken by a rock when I was driving. However I am the only one who drives the truck and a rock never hit the winshield. They acted like I was trying to scam a windshield. When I told them that I was going to call corporate the sales manager (Bruno Maca) said " I dont give a rat's ass what you do and if you want to take us to court I have corporate attorneys sitting on there asses so it would keep them busy. The service on my ac is being done now. I will let you know how that goes. They treated me with disrespect, resorted to swearing and flat out acted as if I was lying. I also copmlained to corporate and hit a dead end there to. Just a heads up Karl Hamann the service manager says they are not responsible for any damage to the vehicles that come in because the damage could have been done in the lot and hes not responsible for that. P.S. dont know how they cracked my winshield but they wash the vehicles through a car wash and it could have happened there or on the way there. I talked to a guy that workes in service and he told me they are supposed to take the antenna off so it doesnt do any damage. I think that they may have forgotten to take it off. More

ON 2/20/2010 WE WENT TO NAPLETONS PARK RIDGE LINCOLN MERCURY. WE WERE LIED TO, PRESSURED AND SOLD A CAR WITH A SALVAGE TITLE. THIS IS ILLEGAL IN ILLINOIS. THIS DID NOT STOP NAPLETON. IT WAS A VERITA MERCURY. WE WERE LIED TO, PRESSURED AND SOLD A CAR WITH A SALVAGE TITLE. THIS IS ILLEGAL IN ILLINOIS. THIS DID NOT STOP NAPLETON. IT WAS A VERITABLE DEATH TRAP THAT THEY SOLD AS A "LIKE NEW" CAR. They advertised a 2000 Mercury Mountaineer with 63,000 miles that was "extra nice inside and out".The owner himself, Bill Napleton, the used car manager Joe Parks, the salesman Bruno Maca, and the business manager Benjamin Trush were involved with the sale of this car that turned out to have a SALVAGE title. The Ilinois Secretary of State Police Division in Villa Park, Il, has confirmed this, and that is illegal in Illinois. Besides selling us a car with a Salvage Title, and advertising it as a great car with a clean CARFAX, they lied about the extended warranty. This was for my daughter who had to get back on the road with over 2,500 miles to drive for her job. The liars and cheats at Napletons Park Ridge Lincoln Mercury were made well aware of the need for a safe, well running car that had to be put on the road the next day. The 2000 Mountaineer they sold us, hiding and witholding the Salvage Title from us, was a death trap. It had bad steering, bad brakes, transmission and electrical problems. There were lights not working, NO HEATER, and the tires, on a 4WD were different sizes. That can destroy a 4WD. We were not given a chance to test drive it since the dealer was putting a new steering assembly in it until just after closing. All the while, the entire Saturday, WHILE WE WAITED FOR THE "ONLY" REPAIR IT NEEDED, Joe Parks was pressuring us to buy a more expensive car. We only wanted to spend $5000 tops, not the $11,000 to $15,000 Shots wanted us to spend. When we finally got into it, the car was running outside and the dealership lights were being turned off. Joe Parks, Bruno Maca and Benjamin Trush are REEAL smooth. They got me to pay without a test drive....although looking back, I can see where they may have stalled bringing the car out of the shop on purpose. BIG MISTAKE...I KNOW. AND, I HAD NOT THOUGHT TO CHECK THE COMPLAINTS ON THESE DEALERSHIPS. WISH I HAD. LORD, I WISH I HAD RESEARCHED HOW BAD THE NAPLETON DEALERSHIPS ARE TURNING OUT TO BE. Benjamin Trush made an extensive effort of stressing how the extended warranty would cover anything that might breakdown on my daughters 2,500 mile trip, up into and through the Rockies on her way to the west coast. THE LIAR! THE WARRANTY HAS A 30 DAY HOLDING PERIOD AND SINCE THE CAR HAD A SALVAGE TITLE....NOTHING WOULD BE COVERED EVER. TRUSH KNEW THIS! LATER HE SAID "THE RULES HAD JUST RECENTLY BEEN CHANGED" BULL SHIT! As for the Mountaineer and the Carfax, well, they had claimed repeatedly that it had a clear Carfax, but never did produce it. We pulled one ourselves once we got it home, and learned that had been reported as "extensive damage", a salvaged wreck. They never did produce the Carfax, even though we asked a dozen times and I can easily understand that now. I should have seen the warnings...seen the red flags! On Monday 2/22/2010, we brought the car back and asked for a refund. I confronted them with the fact that I knew the car had a salvage title, a fact confirmed by the Illinois Secretary Of State Police Division, and indicated I wanted an immediate and full refund. If not, I would sue for a refund. That got me threatened by Joe Parks, then callous indifference from Joe Parks. He bantered about Napleton having a whole staff of lawyers who do nothing but bury people trying to sue the dealerships. Never-the-less, Parks then agreed to take back the car, but only for a different car and he still adamantly refused to make a refund. Rather than wait 2-3 years for a court award we agreed to take a different car applying the first monies to the second car. Joe Parks and Benjamin Trush agreed to a price of $9990 for the second car and a price of $1400 for the warranty. They also agreed to NOT CHARGE a second doc fee or a second transfer fee since the ILLEGAL IN ILLINOIS sale of a salvage titled car was their responsibility. MAKING THE MISTAKE OF THINKING THEY WOULD HONOR THE PRICES THEY QUOTED ME, I HAD MY DAUGHTER AND HER FIANCE GO IN TO BUY THE SECOND CAR WITHOUT ME, ONLY TO GET MANIPULATED AND GET PRESSURED INTO PAYING $10,500 FOR THE SECOND CAR PLUS $1800 FOR THE WARRANTY. THEY ALSO HAD THE AUDACITY AND THE DISHONESTY TO CHARGE THE FEES A SECOND TIME. Efforts to reach the owner BILL NAPLETON are fruitless. The entire staff and the experience is the worst I have ever had. I am 63 and have bought about 20 cars and vans over the years. Napleton is the worst experience I have ever had. I WILL NEVER GO NEAR A NAPLETON DELERSHIP AGAIN More

I bought a used vehicle from Bob Wolfe @ Napleton to be exported into Canada. I had to wait an extra 2 days (6 1/2 hr drive away from home) for the vehicle & as a result lost 2 days of work without pay. exported into Canada. I had to wait an extra 2 days (6 1/2 hr drive away from home) for the vehicle & as a result lost 2 days of work without pay. The vehicle was not delivered to the place it was promised, rather a 4 hour drive away from where we were staying. No apology for this, it's just where it was delivered to. I had to get on the phone with the transport company and arrange for transport to the city it was orignally supposed to be deivered to (amounted to a lot of long distance calls from my hotel room). When I discussed this with Bob, he says I had unrealistic expectations for vehicle delivery. It was him though that offered to "arrange transport", had a guy on "standby" and would have the car picked up on Saturday April 18th. I held up my end of the bargain & had the money wired by Friday the 17th, but as soon as the money was received, all promises were magically forgotten and I became "unrealistic". We finally got the car, and were so happy to be on our way. This is not the first time I have exported a vehicle into Canada, and had instructed Bob with the paperwork that was needed to do so. When we reached the border, we discovered that the original title to the vehicle was not included with the paperwork. Without this, I could not bring the vehicle into Canada. I could not leave the vehicle at the border, and was forced to leave the vehicle at a pub/duty free shop. After this ordeal, we arrived home @ 0230 in the morning without the car. Napleton had it Fed Ex'd to Calgary, Alberta. On Saturday Apri 26th, I had to leave work early, again without pay, to make it to the Fed Ex office before it closed, and proceeded to drive back to the Border to pick up the car. 6 1/2 hours later we reach the border. FINALLY THE STRESS IS OVER! I went into the Canada Customs to pay the Tax & Duty on the vehicle, when I realized that Bob had included the cost of the transport into the price of the vehicle. So I had to pay Tax & Duty on an extra $1000 US, which was not the value of the car. Thank you again Bob! The advertisement for the car stated it had passed their 80 point inspection and had newer brakes. We took it for an inspection in order to have it registered in Canada, and were handed a bill for over $550 for work that needed to be done before it could be registered ( machining on the brake rotors, wheel bearing replacement, & wheel alignment-things that should have been noticed in an 80 point inspection). So now I am broke with missing 2 days without pay, an extra 2 days in a hotel away from home, extra costs for fuel to drive 13 hours roundtrip to go back to pick up the car, extra duty & tax, AND NOW I HAVE TO COME UP WITH AN EXTRA $550 TO HAVE THE CAR REGISTERED!! You've got to be kidding me! I phoned the dealership and spoke to Bob Wolfe, Patrick Douglas, & Bruno. I ased if I could be reimbursed for some of these costs-NO! Bob told me he had the 80 point inspection- I asked to have it e-mailed or faxed to me- the ANSWER WAS NOT! My parents & I have both bought bank-repo'd vehicles at auctions- which a person would think would be pretty risky. NEITHER OF US HAD ANY OF THE PROBLEMS THAT I ENCOUNTERED DEALING WITH A DEALERSHIP THAT HAS BEEN IN BUSINESS SINCLE 1931 AND SUPPOSEDLY PRIDES ITSELF IN CUSTOMER SERVICE. NEITHER OF US HAD TO HAVE ANY WORK DONE ON THE VEHICLES TO HAVE THEM REGISTERED EITHER! Besides the sarcasm & rude remarks I have received from Bob, Patrick Douglas & Bruno were of no help either, sometimes hanging up on me. I truly regret the day I ever contacted Napleton, and would tell people that if a deal seems to good to be true, it usually is! More

This is a dealer that clearly very interested in making sales, and it does offer very competitive pricing. While the pressure here is subdued, it can manifest itself if do not commit yourself to buying a sales, and it does offer very competitive pricing. While the pressure here is subdued, it can manifest itself if do not commit yourself to buying a car. As a whole it has a decent sized inventory for a dealer of its size. About the only thing I did not like about this dealer was the aftermarket parts they used on their vehicles. To be specific, the hard tops/landau tops Park Ridge used on their Mercurys did not have Mercury logos on them. The aftermarket company's logo was used in place of the Mercury "flying M." This dealer is worth shopping, and the price they quoted me was reasonable. More