Napleton Mazda of Naperville

Dropped off my car to them at 730am on a Wednesday to Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any upd Jaclyn told her the issues, she said we will definitely call you by 2pm with an update, doesn’t, I call around 5 and she says they don’t have any updates. I then let it go until the next day, called around 9am, 10am and 1030am, was transferred to the service center where phone would ring for 6-7min and I just hung up out of annoyance, finally called back and asked for the service manager, goes to VM. Called again and let the person know no one is picking up, she finally gets Neil the service manager to call back and he says ohh you’re car is fine we couldn’t replicate the issues, starts going over the issues and it’s not even the same problem that I told Jacklyn in the first place (even emailed her videos of one of the issues) when I dropped off the car. So I tell Neil that’s not the issue I dropped the car off for, he said ok well look at it and I’ll give you a call, 3 hours go by and no call, I then call again same thing as before just ringing or someone picks up the phone and then hangs up without saying a word. Finally get a hold of Neil, he said he fixed the issue and drove my car around for 2 hours and didn’t see the issue. Literally I pick up my car and the issue happened workin 20 minutes. Please do yourself a favor and just go to a different Mazda service dealer, they are incompetent and just don’t care enough to actually service your car properly. I’ve never been so frustrated and lied to by a service center before, clearly all they want to do is hold your car long enough and say they can’t replicate your issue so that they don’t have to do their actual job. More

Purchased a used car and extended warranty. Two days later the check engine light came on it is was a $7500 fix on a $8500 car that was all of a sudden not covered under the warranty. Had to f Two days later the check engine light came on it is was a $7500 fix on a $8500 car that was all of a sudden not covered under the warranty. Had to fight to get back what we paid for the car but they refused to give the full amount and ended losing $1700 they would not give back. Had to get a more expensive car, pay more for the warranty with less time and available mileage. The experience was not a pleasant one and left feeling taken advantage of. Beware of purchasing a used car from them. Would never recommend. More

Visited this dealership to learn about the Mazda lineup, and walked out shaking my head. We were met kindly by a person at the front desk, but were turned over to an unenergetic young sales person in Joe. H and walked out shaking my head. We were met kindly by a person at the front desk, but were turned over to an unenergetic young sales person in Joe. He didn't seem interested in helping or trying to sell us a vehicle. We ended up buying a different brand from a professional dealership and sales person that same day. More

Recently had a great experience helping my daughter buy a new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to stay when she wanted to go look at a few other brands. Once she had settled on the Mazda, working the numbers and finalizing a deal was very nice. One of the best car buying experiences I've ever had. Thanks Napleton Mazda! More

I looked at many cars and did much research. , I ended up buying a Mazda CX 50 from napleton Mazda of Naperville. Gabby was the best sales person on the planet and the dealer treated me fair. I t , I ended up buying a Mazda CX 50 from napleton Mazda of Naperville. Gabby was the best sales person on the planet and the dealer treated me fair. I totally recommend. More

Easy to business with. No pushy/hokey/high pressure sales tactics. Our salesperson (Brian MacGee) was extremely knowledgeable, patient, helpful, and courteous throughout No pushy/hokey/high pressure sales tactics. Our salesperson (Brian MacGee) was extremely knowledgeable, patient, helpful, and courteous throughout the entire process. In the end we felt like we were treated fairly and professionally. More

Beware of high dollar add-ons and junk fees. My sales process was kind of clunky..Did not buy. My sales process was kind of clunky..Did not buy. More

great experience buying my new CX-5. . Tom was very helpful and professional. Walked me through the new bells and whistles that new cars have now, since my last car purchase was in 201 . Tom was very helpful and professional. Walked me through the new bells and whistles that new cars have now, since my last car purchase was in 2017. The whole process took less than one hour. Everyone at the dealership was professional and efficient. Best experience. More

Jeff is the best in the business. He truly helps the consumer get the best value for their dollar. A nice personable human who handled our purchase. After being in the business for 29 He truly helps the consumer get the best value for their dollar. A nice personable human who handled our purchase. After being in the business for 29 years, he has extensive knowledge of cars. This dealership knows how to keep the business going. This was the first car purchase I had to complete independently, and I felt zero pressure. Walking into a dealership and being fed tons of information can be nerve-wracking. Jeff gave me advice and his opinions but never pressured me into going with what he said. I felt confident and educated throughout this entire purchase. I could not have got this fantastic car without him. Thank you, Jeff!!! More

My car buying experience with Brian at Napleton Mazda of Naperville was amazing, stress free, no underhanded sneaky stuff like you encounter with many other car dealerships and their employees. I am so gra Naperville was amazing, stress free, no underhanded sneaky stuff like you encounter with many other car dealerships and their employees. I am so grateful to have met Brian who truly did all he could to make sure I purchased a great vehicle for my family and I. If your looking to buy a car this is the place to go. Don’t forget to ask for Brian, you will not regret it!!! More