Napleton's Arlington Heights Chrysler Dodge Jeep Ram

An all around bad fittest impression that lost them a deal. Called in advance to see if a used car was still available before we made a 45 minute drive (phone first concept). It was confirmed car was av deal. Called in advance to see if a used car was still available before we made a 45 minute drive (phone first concept). It was confirmed car was available and on lot). Made Appt and got the girls name. Drove there, no one knew girl we spoke with and said it may be a call center we spoke with. Then find out car was sold night before. Left frustrated & bought from collegecars.com (this was a truly amazing experience, especially if u hate buying cars in general). If u can’t get the basics right, I can only imagine how the more complex parts of the buying process would turn out. More

Adrian, the Napleton family and the facilities are top-notch. Patience, respect, knowledge and most importantly the ability to connect on a low key friendship basis like you have known each other for top-notch. Patience, respect, knowledge and most importantly the ability to connect on a low key friendship basis like you have known each other for years are why Adrian & Hitko are your guys at the dealership. The facilities are "mint" to the point where you want to stay and hang even after Adrian & Hitko have hooked you up with the exact car of your choosing. One will feel at home the moment they roll into Napleton Arlington Jeep by the staff that's in place to service their needs while at the dealership. Rewarding overall experience! More

Janelle Norton was a superior saleswoman highly recommended very knowledgeable, the staff as a whole was very friendly including Jay Glotzer the manager. Definitely would recommend for future purch recommended very knowledgeable, the staff as a whole was very friendly including Jay Glotzer the manager. Definitely would recommend for future purchases for any one looking...One of the best car buying experiences I've ever had...loved doing business with Napleton and the sales person and manager were awesome love my new car...wont buy another car from anyone else... More

#32 Andrew and Jessie keep up the good work. Good looking out on the review Hellcat Durango looks like a beast. #32 CJ and Stunna out on the review Hellcat Durango looks like a beast. #32 CJ and Stunna More

I talked to someone at the dealership for a price on a van. Being from out of state, I know the price listed might not apply to me. Three weeks later, I still have not received a price, even though I've g van. Being from out of state, I know the price listed might not apply to me. Three weeks later, I still have not received a price, even though I've gotten three "are you getting my e-mails" e-mails from the salesperson. More

Salesmen and manager kept me there for hours working in a deal. Finally get an agreement only to wait for another hour to talk to the warranty sales person who was walking around eating and joking with sales deal. Finally get an agreement only to wait for another hour to talk to the warranty sales person who was walking around eating and joking with sales personal as I waited. By this time I was just ready to leave. Finally get to the sales manager to do paperwork and was told about two free oil changes and windshield replacement insurance. Told him I would not be using the oil changes because the dealership was an hour away and did not need the windshield insurance because my auto insurance covered windshields. I look at the paperwork at home the next day to discover that the free oil changes where not free and I was charged over $300 for them and was charged for the windshield replacement coverage. It also took almost a year to get refund check for registration because if living in indiana and was charged $200 in late charges from the state. I emailed the dealership many times about the registration with no answer. Don't trust this dealership at all and I would recommend finding a different dealership all together. More

This dealership's service department is the WORST!!!! I bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could fo bought my Jeep, and my husband bought a Dodge Charger from them in 2016. Since then I have had several experiences from there that I wish I could forget. Every time I am promised a loaner, and it is never available. My husband just bought a Durango from them and I was complaining that there was a recall on my Jeep and that I have to bring it in for service but was really not looking forward to dealing with the service department. The salesman promised a good experience, he helped set up an appointment and promised me a loaner, yet again. Today when I called to confirm my appointment and the loaner, I was told there was none for me, and that for my 1-2 hour recall, that actually may take longer and more than 3 hours, there was no reason for one. They do not do loaners unless it is a high dollar service. They were incredibly rude to us on the phone, and couldn't care less about the customers. I won't go into the other horrendous service we have had, and we will be taking our service elsewhere from now on. More

CJ ON 32'S HELLCAT DURANGO IS ABSOLUTELY BEAUTIFUL. I HAVE TO MENTION ANDREW JESSE AND THE SENIOR FIANCE MANAGER AT ARLINGTON HEIGHTS. THEY ARE SUPER SUPERB IN ALL ASPECTS OF CUSTOMER SERVICE. HAVE TO MENTION ANDREW JESSE AND THE SENIOR FIANCE MANAGER AT ARLINGTON HEIGHTS. THEY ARE SUPER SUPERB IN ALL ASPECTS OF CUSTOMER SERVICE. More

Had to bring my 2013 Charger RT in for a recall and a new key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours w key fob. Got right in at the scheduled appointment time and was out the door with my loaner in less than 5 min. I was called back in a couple hours with an update on what was going on. Turned out it was the module which had to be ordered. Car was done and ready the next day, exactly as promised. Great communication, great customer service. Top notch Service Department! Thanks again for taking care of me. More

THANK YOUJESSE and ANDREW. CJ on 32's BUYING and THANK YOU JESSE and ANDREW. CJ on 32's BUYING and SHOPPING EXPERIENCE IS ALWAYS SPECIAL. THE ASSISTANCE HE RECEIVES FROM YOU GUYS 👍 YES😀 TO NOW A THANK YOU JESSE and ANDREW. CJ on 32's BUYING and SHOPPING EXPERIENCE IS ALWAYS SPECIAL. THE ASSISTANCE HE RECEIVES FROM YOU GUYS 👍 YES😀 TO NOW AND IN THE FUTURE EVERYONE MAKING THEIR. CAR PURCHASE WITH THE TWO OF YOU. THANK YOU More