Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
847 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 847 reviews
July 31, 2025
All staff were attentive but not pushy. The entire buying experience was a pleasure and I would return for a future car. The entire buying experience was a pleasure and I would return for a future car. More
by J Short
Employees Worked With
July 31, 2025
Margaret was so kind to me and made the process incredibly smooth. She is very knowledgeable and professional! incredibly smooth. She is very knowledgeable and professional! More
by Cassidy.stein10
July 29, 2025
Margaret is the best sales person I’ve had the pleasure to deal with. She was super nice and made my husband and I feel very comfortable and just like family from the start of our arrival. to deal with. She was super nice and made my husband and I feel very comfortable and just like family from the start of our arrival. More
by Keshiaj0130
July 27, 2025
I just purchased a car from this dealership. The customer experience is phenomenal. They truly care about taking care of their clients. Margaret Puzanowska (Account Executive) is awesome. She t The customer experience is phenomenal. They truly care about taking care of their clients. Margaret Puzanowska (Account Executive) is awesome. She truly cares and will go out of her way to take care of you. I definitely enjoyed working with the team including Conner Klein (General Manager). They have earned my appreciation and future business. Thank You!!! More
by Moungi Slim
Employees Worked With
Other Employees :
Conner Klein
July 12, 2025
The worst experience I had! ! Me and my friends are looking at the Supra with intention to buy. The initial impression is already bad since we are young and they treated ! Me and my friends are looking at the Supra with intention to buy. The initial impression is already bad since we are young and they treated us like dirt even though we are fully disclose that we are on the market looking for a car. We tested drive and everything but at the end we could not agree on the price, which happens. As we are leaving, the GM made hideous remarks at us and asked us to pay him $50 for the test drive and threatening us to not return. He also made remarks about his employee, the salesman that helped us, that he wasted time on us. I have never seen a level of unprofessional and disrespectful from a person before. The way he treated a potential customer and his own employees say a lot about this dealership. I would not recommend this place to anyone and will advise anyone to stay away from this. More
by phamhongvinh1997
Employees Worked With
July 02, 2025
We recently purchased a Porsche Macan from Napleton Maserati of Downers Grove, and I can’t say enough about the exceptional service we received from start to finish. Even though we’re located all th Maserati of Downers Grove, and I can’t say enough about the exceptional service we received from start to finish. Even though we’re located all the way in Seattle and never saw the vehicle in person before buying, the entire experience was seamless, trustworthy, and surprisingly personal. From the very beginning, Orsie on the sales side went above and beyond — answering every question promptly, providing detailed photos and information, and making us feel confident and excited about the purchase. His honesty and commitment to service were truly refreshing. On the financing side, Alex made the entire process smooth and straightforward. He explained everything clearly, helped us understand all options, and kept things moving quickly despite the distance. What impressed us most was the trust and transparency every step of the way. In an age where buying a car sight unseen can feel risky, they built an experience grounded in professionalism and care. We would highly recommend Napleton Maserati of Downers Grove to anyone — no matter where you're located. They proved that exceptional service and trust can travel any distance. More
by Andrew Hughes
Employees Worked With
Orsie, Alex
June 16, 2025
Conner / Mike/ Taylor are amazing. Very professional and knowledgeable. Zero waste of time and i will be buying another car here down the road! Thank you very much. Very professional and knowledgeable. Zero waste of time and i will be buying another car here down the road! Thank you very much. More
by Tomstevenscg
Employees Worked With
Other Employees :
Connor Klein was my main point of contract. He is the best.
June 04, 2025
Working with Maragaret was a delight as she made the entire process so easy & smooth! I would recommend not only her but this dealership for any vehicle needs! entire process so easy & smooth! I would recommend not only her but this dealership for any vehicle needs! More
by LABUZINEH
May 29, 2025
Had the pleasure of buying a used 20224 BMW X4. M40i from Naplleton’s Aston Martin of Downers Grover. Had been searching for several months now. Sometimes buying a car can be stressful, specially M40i from Naplleton’s Aston Martin of Downers Grover. Had been searching for several months now. Sometimes buying a car can be stressful, specially if you get a bad sales person. But I have say working with Brandon made my overall experience enjoyable from start to finish. He was very informative and easy to deal with. And at the end of the day Napleton seems to really take care of their customers! More
by krdrake99
Employees Worked With
Brandon
May 17, 2025
First time ever purchasing a vehicle completely online, site unseen. Margaret was my sales person and guided me every step of the way. Way easier than going to a dealership for hours. Top notch dealership! site unseen. Margaret was my sales person and guided me every step of the way. Way easier than going to a dealership for hours. Top notch dealership! More
by csharp
Employees Worked With
