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Napleton's Auto Park of Urbana

Urbana, IL

4.6
2,560 Reviews
Napleton's Auto Park of Urbana in Urbana, IL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (888) 355-0139.
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1111 Napleton Way

Urbana, IL

61801

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Showing 2,560 reviews

August 27, 2025

Very very very poor , I had an appointment at 1, didn’t get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back a More

by Lacoxak15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CJ Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2025

Have worked with Nicholas Rice, Service Adviser for several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the S More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2025

I bought a brand new Genesis in December 2024. I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis serv More

by ltliii3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt Wages
August 19, 2025

Purchased car new in March 2025. Took in for rattle. Charged $400 for bolt & screw. Horrible service! More

by brenda59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarrett Seifert-Tech
April 27, 2025

Ally was very helpful with me when I was trying to buy a car. She was prepared and worked with the sales manager in trying to help me buy a vehicle. I didn't buy a vehicle but Ally was great to work with. More

by fulford.michael
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ally Parks
April 11, 2025

What a wonderful experience from being to end! We started inquiring online about a few vehicles online, and received immediate responses. Bianca asked if we would like to set up a time for comi More

by nickysis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordell Farries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colleen Blythe
April 03, 2025

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicati More

by Elle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe More

by Jbackhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Scroggins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Orengo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Idris McPherson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Ronduelas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Key
1.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Odom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Savoie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kenner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary - scheduling
March 28, 2025

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. More

by Mikayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
curtis willis
March 26, 2025

Steve is a bad salesman and he give u car that’s he trying sell not the car u want More

by Blackbarbie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/a
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