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Napleton's Palatine Mazda
Palatine, IL
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 62 reviews
August 05, 2025
The customer service was very good. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. More
by galudoru
Employees Worked With
Daniil
July 31, 2025
Christian GILLESPIE is the most dishonest sales rep I’ve ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada th ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada the manager is also guilty. More
by Palatine Mazda sucks
Employees Worked With
Christian GILLESPIE, Estrada and the finance guy
June 18, 2025
Napleton's Palatine Mazda always provides professional service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are always on time with service. Highly recommend! More
by Anna
Employees Worked With
Mazda
June 15, 2025
Satisfied with this visit. Last visit which was for tire rotation there was issue with wheel lock nuts . Service manager said it would be noted to replace for next visit. No Last visit which was for tire rotation there was issue with wheel lock nuts . Service manager said it would be noted to replace for next visit. Nothing mentioned at this visit. More
by hwalentschik
Employees Worked With
Unknown
June 12, 2025
We had a great experience at this dealership. Daniel was incredibly helpful throughout entire process.he made sure we have a great rate and explains all the features we gonna get with this car Daniel was incredibly helpful throughout entire process.he made sure we have a great rate and explains all the features we gonna get with this car. Everything went smooth and easy . More
by Olga
Employees Worked With
Daniel Harkavyi, Victor Aguilar
June 12, 2025
Quick and efficient work. Advisor Angel was extraordinary to work with offering a loaner vehicle and keeping me in the loop on the vehicles health and what needed to be done t Advisor Angel was extraordinary to work with offering a loaner vehicle and keeping me in the loop on the vehicles health and what needed to be done to correct issue. Will return for further service. More
by kyle.wagoner1029
Employees Worked With
Angel
