Napleton's Arlington Mazda - Service Center

The facility is very clean and the staff are very nice, helpful and knowledgeable. It’s a pleasure to see a place that has well trained customer service. helpful and knowledgeable. It’s a pleasure to see a place that has well trained customer service. More

From the sales to the service I would recommend this store . Full communication with a smile and honesty .’ store . Full communication with a smile and honesty .’ More

Communication not good. Porter not too good of a person! Needs more explanation between the customer and the porter. Porter not too good of a person! Needs more explanation between the customer and the porter. More

Pretty good dealership for servicing. Have been going here for a couple years. Only one issue that was very quickly and kindly resolved. Have been going here for a couple years. Only one issue that was very quickly and kindly resolved. More

Angel was very knowledgeable and explained everything. The only downside was how long the work/ evaluation took. The only downside was how long the work/ evaluation took. More

Extremely helpful and getting my service done. I found a bit expensive and would prefer to have discount when I come back I found a bit expensive and would prefer to have discount when I come back More

Both the sales and service departments are staffed with knowledgeable people. I have had the pleasure of working with Walter Woods as my sales rep and Angel Vega as my service advisor. Both are first cla knowledgeable people. I have had the pleasure of working with Walter Woods as my sales rep and Angel Vega as my service advisor. Both are first class, know their product(s) and are truly an asset to Napleton Mazda in Palatine. More

The service department refused to perform Mazda Technical Service Bulletin No. 05-006/24 transmission computer update related to a cold 2-3 shift shock on 2018 to 2025 CX-5 Non Turbo SKYACTIV-G and AT. Our Service Bulletin No. 05-006/24 transmission computer update related to a cold 2-3 shift shock on 2018 to 2025 CX-5 Non Turbo SKYACTIV-G and AT. Our vehicle fits perfectly into this vehicle range. The technician and service manager argued with my wife stating that there were no codes. Telling her that it is a normal condition, and that his car does the same thing, even though Mazda Corporate released a service bulletin to reprogram the transmission computer for this condition. More

0 Stars! The most dishonest dealership I've ever had the misfortune to encounter. They emailed me a 15% discount for an oil change, but refused to apply it w The most dishonest dealership I've ever had the misfortune to encounter. They emailed me a 15% discount for an oil change, but refused to apply it when I paid! In addition, they charge $2.98 for paying with a credit card without telling you or giving you the opportunity to use a different method of payment. The service is lousy! I waited almost two hours for an oil change. Needless to say, I will never have anything to do with these crooks! More

Really bad experience that my wife and I had , went there for service for my vehicle, after that I stop by one of the finances managers offices to ask about refinancing, they said they could help me, I said for service for my vehicle, after that I stop by one of the finances managers offices to ask about refinancing, they said they could help me, I said sweet; after spending 6 hours and they showing me cars that my wife and I liked they come out with saying that they couldn't help me! My only disappointment is not that they couldn't help me is that we wasted our whole afternoon there it was just a simple question I had but they make me wait and offering new vehicles having my wife being all excited for a new car and all of the sudden they come out with not being able to help us! Very disappointed! More