Napleton's Palatine Subaru - Service Center

Service department prices are ridiculous, go elsewhere even for basic maintenance. Customer communication is average or below even for basic maintenance. Customer communication is average or below More

Find another place to service your car. Not the place for me no longer. I have not had a positive experience with the service department and don’t care how I was treated. Been there many ti Not the place for me no longer. I have not had a positive experience with the service department and don’t care how I was treated. Been there many times, but the last time I went will be the last. More

I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait. More

We have always taken our car there for service. The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able to access more than one channel on the waiting area TV set. More

Prompt service, explain what is needed. Clean comfortable waiting area . We always take our car there for reliable service Clean comfortable waiting area . We always take our car there for reliable service More

Went for my oil change and 35000 mile inspection. Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for the inspection that might have resulted in a dangerous situation. After we arrived in Florida, I brought to Jenkins Subaru and left wheel well was missing and clips on the right wheel well was also missing. Napleton Subaru failed to tell me all of this. More

Place was clean and the people were friendly and helpful. The service was good. Did not have to wait for service. helpful. The service was good. Did not have to wait for service. More

I'm satisfied with the service they due with my Subaru Crosstrek 2019 . I will stay with them in a future. Crosstrek 2019 . I will stay with them in a future. More

Honest hard working people, went in for a seat that was ripping at the seam and even though i was out of warranty they went out of their way to make it right. Definitely makes you feel like they take care ripping at the seam and even though i was out of warranty they went out of their way to make it right. Definitely makes you feel like they take care of you and your car More

Service was prompt and all the items included were explained before the work was done explained before the work was done More