Napleton's River Oaks Chrysler Dodge Jeep Ram - Service Center

I would rate this dealership with a zero if it was possible. I would not recommend anyone go to this dealership. The mechanics who diagnostic your car are incompetent. The entire staff is incompetent. possible. I would not recommend anyone go to this dealership. The mechanics who diagnostic your car are incompetent. The entire staff is incompetent. They wait until the end of the day to return your call or give you a call back about your truck. Trunk was taken in for needing an alternator replacement. Had to follow up with them multiple times to get the status of the vehicle. Only to get the truck back and it stop due to the alternator not being correctly installed as a result I had to pay to tow my truck back to dealership for them to replace the alternator and a wire. Once I received the truck back after the second alternator being replaced because it shorted out only to find out that now my air conditioner does not work. Now I have to take the truck back and pay for a new compressor that was working fine. After days of waiting yet I again. I’m stuck paying for a compressor and being told 3 different stories about what going on with my truck and what could have happened to the compressor. I can NOT with a good conscious refer this dealership service department to anyone. More

I would like to commend two of your employees. I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very hel I took my Jeep Liberty in for service on 7/15/2025. Two of your employees, Nicki, the service advisor, and Carlos, who shuttled me home were very helpful, Their patience in answering my questions, and their willingness to share their knowledge was more appreciated than they know. They both are a great asset to Napleton River Oaks Jeep. More

Excellent service and good customer service. They have a courtsey shuttle that will transport you home within 10 miles while you wait for repairs. They have a courtsey shuttle that will transport you home within 10 miles while you wait for repairs. More

I requested a cam shaft sensor. They kept my truck for over a month. When I returned from Florida. They couldn't find my truck or my keys. After that they suggested that I needed a They kept my truck for over a month. When I returned from Florida. They couldn't find my truck or my keys. After that they suggested that I needed a motor, I agreed. They gave my a discount to compensate for the first mishap. My truck is not running properly so I had the car towed to them. At this time, I was told that I needed a new thermostat and a water pump. The service consultant advised me that he put in a new motor but with my old parts because of the discount. I had known I would've just paid full price. Now, it more than the original price. Customer service is a ZERO! More

I had an excellent experience with the service department at Ed Napleton River Oaks Jeep site. From start to finish, the level of professionalism, care, courtesy, and communication was truly outstanding. at Ed Napleton River Oaks Jeep site. From start to finish, the level of professionalism, care, courtesy, and communication was truly outstanding. I'd like to give a special shoutout to the four incredible team members: Taj, Sharelle, Leslie and Carlos. Each of them went above and beyond to ensure everything was handled smoothly and efficiently. Their attention to detail, clear updates throughout the process, and friendly attitudes made all the difference. It's rare to find such well-curated service experience these days, and I'm grateful for the support, rides and expertise they provided. Highly recommend this team for anyone looking for top-notch car service. All the best to you all, Saundra More

Kim and Carlos did an Amazing Job and provided excellent service. Thanks to them both I have amazing experience. service. Thanks to them both I have amazing experience. More

This has to be the worst experience I've ever had with a service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the service. I purchased a Jeep wrangler from this location on 10/23/24. My sales rep SUNDAE was amazing but service dept is Lazy and tells lies all the time. Since the 1st week I had my wrangler I had some concerns about the suspension of the vehicle I was getting some weird wobbling while on the highway took it in they couldn't figure the out the problem. As the problem started to persist I've probably been to their service department about 3 times one time they had my car for 3 entire days no progress! I took a video of the issues I was having service tells me it's brakes but not once looked at the vehicle again. Now service has had my vehicle since 1/14/25 they figured the problem was struts and some sort of stabilizer however now I have to use my extended warranty and pay my $500 deductible for something I've been complaining about since the 1 week after purchasing the vehicle. Now at this point it's 1/22/2025 I have really no updates on the "parts" they had to order! They NEVER answer the phone! I have to get updates from my Salesperson when it's not even her job to do that! I DO NOT recommend this service department! They lie especially when you are a woman, and they are super lazy! My advisor Ryan was great!! That's it's that's all! I'm super pissed and I will be getting someone else involved! More

Ed Sanders and the rest of the crew is wonderful, I have only had great experiences with everyone. only had great experiences with everyone. More