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Napleton's Schaumburg Mazda - Service Center

Schaumburg, IL

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11 Reviews

11 Reviews of Napleton's Schaumburg Mazda - Service Center

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August 16, 2025

I have never left a negative review before, but this time the situation went far beyond normal service. They were supposed to clean the headliner and seats in my car, but instead all my personal belongings w More

by andriysolodky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 16, 2025 -

Napleton's Schaumburg Mazda responded

Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve experienced with our service. It’s clear from your email that we fell short of the standard you expect from us, and we take full responsibility for the loss of your personal belongings and the inconvenience this has caused. Please understand that this was never our intention, and I deeply regret the time you’ve had to spend rectifying the situation. We should have been far more careful with your property and communicated more effectively throughout the process. Your concerns about the lack of clear answers and delays are completely valid, and I assure you this is not reflective of the level of service we aim to provide. To make things right, I would like to offer the following: Compensation for the lost items: We will reimburse you for the $85 you’ve spent to replace the missing items. Assistance with the renewal process: If you’re still facing any difficulties in renewing the stickers or dealing with the City Clerk’s Office, please let us know, and we’ll do everything we can to make that process smoother for you. A formal review of our processes: We will be conducting an internal review to ensure this situation doesn’t happen again and that our team is more mindful of customers' personal items in the future. Please reach out to me directly at 847-882-5050 so that we can arrange reimbursement and discuss any further assistance you may need. Again, I apologize for the stress and inconvenience caused by this incident, and I truly appreciate your patience in allowing us to address your concerns. Thank you for giving us the opportunity to make it right. Sincerely, Jonathan Proano General Manager Napleton's Schaumburg Mazda 847-882-5050 ext 312

February 20, 2024

I came here to test drive a vehicle. Sales rep was really kind and caring. He introduced me to Doug from service on asking clarifying questions about the vehicle I was purchasing and Dou More

by Morris
Recommend Dealer
No
Employees Worked With
Doug
March 08, 2021

I bought a Mazda CX-7 from this dealer in December 2014, few months later I started hearing some cracking when making sharp turns which I ignored, and in 2017 Mazda called for a recall to fix the lower arm More

by Imadfarah90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mazda Corp
January 19, 2021

Be careful about this dealership !!!! My 2 year old Mazda 5 has internal wiring corrosion causing battery to drain even when the car is off - they kept my car for 6 weeks - told that I spilled hot chocolate More

by Outraged
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt, Phil and Matt Napleton
December 17, 2016

worst mazda dealer Most unprofessional and the worst, as well as outrageous service, a Mrs kasia Poland saleswoman does not help and laughs with customers, it is rude a More

by grzegorz kuna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
kasia, manager tim
April 12, 2015

Fran Napleton would be ashamed Deceitful and borderline criminal...sales and service. Intentionally abused my car on a test drive doing damage. The service manager gave their "Ma More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Skylar Davis, Charles Weck, "Master Mechanic" Davis, service manager, Tim Viken
May 09, 2014

Horrible service & sales practices They did not repair my car as promised. Their answer was "it is good enough" . Purchased the extended warranty, little did I know they sold me theirs More

by Murph9761
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marty and Jim
January 25, 2012

I brought my 2007 Pontiac Grand Prix in for a transmission problem. I purchased the car with an extended warranty. Charlene was my first contact, she got the car in and I had a brand new loaner c More

by Hellrazor999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlene Reinke, Robin Kimmons
September 16, 2011

The service department was very friendly and took care of my problem right away. I thought that the price was a little high ($77) as the repair consisted of replacing the 4 brake light bulbs. When compared More

by BikerCharles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric and Dan Napelton
September 14, 2011

We purchased a 2010 Mazda CX9 a year ago. When we purchased the salesman pushed for us to purchase the scratch and paint chip coverage. Well come to find out this week when we took it in to have the More

by Dubby1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
1