Napleton's Schaumburg Subaru - Service Center

Great and prompt service, they keep me informed with a good rundown of what’s going on! good rundown of what’s going on! More

Very knowledgeable persons in the service center is a positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. positive feature of this dealer shop. The negative side is that there is no automatic car washing facility in this dealer facility. More

Customer service supervisor is Is very good at explaining the problems and their solutions for them. the problems and their solutions for them. More

staff in the service dept are very nice very accomodating explain what needs to be done Waiting area is clean they have snack and drink available for the customer explain what needs to be done Waiting area is clean they have snack and drink available for the customer More

Very efficient business operation throughout leasing process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . process. Outstanding service department provides excellent care and maintenance of vehicle with honesty practiced throughout . More

Very impressed with the service. I had an appointment at 11:00 and was taken in right away. Keith checked my car in, answered all my questions and my vehicle was serviced very quic I had an appointment at 11:00 and was taken in right away. Keith checked my car in, answered all my questions and my vehicle was serviced very quickly and I was on my way. More

this is an all around dealership from the time I purchased the suv i feel like family purchased the suv i feel like family More

I am grateful that I have Keith Meyer as my service representative. He is knowledgeable, friendly, thorough and communicative. representative. He is knowledgeable, friendly, thorough and communicative. More

Had my car serviced yesterday. I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru e I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru everything with me, and told me only what I did need, based on my milage. I can’t say enough great things about Keith and the Service Dept. They are the BEST and I wouldn’t go anywhere else! It’s peace of mind for me, that I can trust them to tell me exactly what I need and no more! Thank You again Keith, for your Outstanding Customer Service! Roberta Nevens More

Keith took great care with our Outback. We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a per We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a perfect fit and improved the look of our car, thank you again! More