Napleton's Schaumburg Subaru - Service Center

Friendly, fast & efficient. Good at problem solving and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. More

These folks in service have always been excellent! Mike is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! More

From beginning to end everyone I spoke with was extremely helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and wha helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and what could prevent it in the future. More

I have a 2006 Outback that had a slow oil leak. It was determined on Monday that the head gaskets were leaking. Mike (service guy)looked up my warranty information and it was a very close call as far as determined on Monday that the head gaskets were leaking. Mike (service guy)looked up my warranty information and it was a very close call as far as if my car was still covered. I was at exactly 5 years and one week to the day from when I bought my car (so I was over by one week) and I had approximately 58,500 miles. Because I was over on time but not on mileage the service team gave me a good will warranty repair. Saved me BIG $$$. Would definitely have service at this dealership again! More

I needed to have some emergency work done on my brakes while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obta while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obtain the necessary parts and even had the service technicians stay late on a Friday so that I could drive home to Wisconsin that evening. This particularly impressed me since I am not a regular customer and, in fact, live out of state so likely will not visit their dealership again. They also documented their work with photos, which they emailed to me. More