Neil Huffman Chevrolet Buick GMC

I would give zero stars if possible. Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt repl Consumers beware. Do not use the service department. They overcharge and are dishonest about repairs provided. I had an alternator and belt replacement done costing over 1,600. 00 dollars. 5 months later traveling out of state vehicle alerts to stop and turn off vehicle immediately. It was towed to the near by dealership which turned out to be a real blessing. We told them the alternator was just installed in Dec 24 and should still be under warranty. They went to change the alternator and found out that it was an O Reilly alternator that was also a rebuild. Even though our paperwork said it was a gm alternator. They were unable to honor the warranty for this reason. So they replaced the alternator and belt with gm parts for just over 1,100 dollars. So basically we were charged an extra 500 dollars from Neil Huffman for the same work and for a rebuilt alternator that was not a gm part even though that was what the paperwork said. We spoke with manager and received back over 1300 dollars for the "mistake". The insisted on use still paying 1.5 hrs for diagnostics. Even though my husband was stuck on side of road, in unsafe area, for over 1.5 hrs and had trip interruption on way to out of state graduation . How absurd that they felt they were still deserving of 1.5 hrs of diagnostics. They assured me this never happens but you would never know unless you were blessed enough to go to a very honest dealership service department. They couldn't even give the 100 % refund, embarrassing. Do not ever assume they are being honest with you or your family. More

I live in Michigan and was looking for a specific vehicle that had never seen salty roads. They had the vehicle I was looking for, and I talked to their sales team several times on the phone and they were ve that had never seen salty roads. They had the vehicle I was looking for, and I talked to their sales team several times on the phone and they were very accommodating. So the wife and I made the six hour trip down there to get the truck and that’s when, figuratively, the wheels started to fall off. They knew we were coming and would be there at a specific time, when we got there, we sat in the show room for over an hour because the truck was still on the rack in the service department being aligned. I would even question whether it was completed since there was a distinct wobble on the ride back to Michigan. But finally, the truck showed up but the showroom so we took it for a test drive, and then we sat in the lobby for another 45 minutes waiting to do the paperwork . The final straw was when we were given a temporary plate that was good for two months after the sale of the vehicle. They said they went that far out with it because “Michigan can sometimes take a long time to get the title work done.” After two months of waiting and the temporary plate expiring we were informed by Neil Huffman staff that they would be overnighting the title directly to us because it was still at their facility in Kentucky. Seriously, after two months, the paperwork had not been completed! The message I got was that they would send it directly to me, so I did not have to wait for the state of Michigan to process the paperwork, I could just bring it in myself and get it done in one day. In other words, since they didn’t do their job the way it should’ve been done, I can make an appointment with the secretary of state and go sit in the facility for who knows how many hours to do what they were supposed to do. I’m trying to contact them, but everyones voicemail box was full, And after sending several text to the sales team, I have yet to hear back from anyone. In short, they are great to work with until you purchase the vehicle, then it all goes to xxxx in a handbasket. More

Awesome experience buying from Neil Huffman! All the staff were friendly and helpful . As for the salesman, Rashawn; he. was professional , respectful and make the experience so much worth my wh All the staff were friendly and helpful . As for the salesman, Rashawn; he. was professional , respectful and make the experience so much worth my while . I would recommend anyone to check Neil Huffman in Frankfort, KY out first! You will not be disappointed. More

we purchased a car from Neil Huffman and haven’t had it for over six months and we haven’t even put 2000 miles on it. We were in desperate need of a second vehicle due to our daughter having type one diabe for over six months and we haven’t even put 2000 miles on it. We were in desperate need of a second vehicle due to our daughter having type one diabetes come to find out they sold us a car that has bad piston rings in them. We had the vehicle towed back to Neil Huffman‘s who then quoted us over the book value of the car to fix it. One of the sales Men then called me back And stated that he was calling from un recorded line, and that my best bet was to put spark plugs on it and then trade ut in. They do not want to own up to their mistake. They took advantage of us and now we are stuck with a lemon and no way to get rid of it and we are currently in debt because of it I would not recommend this dealership and I would not go back there again as they do not value integrity. they claim to be men of God, but they don’t sell vehicles that are reliable for families who are in a hardship. they were able to diagnose a specific engine problem in our vehicle in under 30 mins. That was inside the ignition 🤔 More

Awesome experience and very knowledgeable. Was very easy to work with and will go back for my next one Was very easy to work with and will go back for my next one More

They went above and beyond to get us in the same day sold their car back up and running. We’re so grateful that they were able to help us out. We will definitely return there again for future services. their car back up and running. We’re so grateful that they were able to help us out. We will definitely return there again for future services. More

The whole experience with Neil Huffman GMC was easy and quick. This was the easiest time I have had in buying a new vehicle. The salesman on up made sure we was taken care of and explained everything on th quick. This was the easiest time I have had in buying a new vehicle. The salesman on up made sure we was taken care of and explained everything on the vehicle and went over all the options on the vehicle and made sure everything was setup. Also they told me what all GMC offered and what the dealership offers. I have been driving from Lexington to this dealership for several years for service on my old vehicle and know they have all ways taken care of my old truck, so when I was thanking about buying a new one there was only choice where to purchase it at and that was Neil Huffman GMC. More