Neil Huffman Mazda - Service Center

My son took his 2012 MAZDA CX-7 to the service department because it was smoking and running bad. A repair shop in the neighborhood that looked at it said it needed to go to the dealer because it needed a ne because it was smoking and running bad. A repair shop in the neighborhood that looked at it said it needed to go to the dealer because it needed a new turbo charger and his business did not do that work. We made an appointment and was not contacted for a week. Left messages with no return calls. After being told by Neil Huffman Mazda that it needed a new motor AND a new turbo charger (for $12,000.00) we took it to a REPUTABLE repair shop and was told the turbo charger needed to be replaced (for $1900.00) and they could have ready in 2 business days. BUYER BEWARE! More

Bought new Mazda6 a month ago and worked with Milena Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on an Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on and driven by employee not wearing a face mask. Will not be back. Hoping I don’t get sick. More

Superior Service Gene in the Service Delartment is fabulous. Prior to my car being serviced, Gene provided an exact cost of service, so there were no surprise charges. Gene in the Service Delartment is fabulous. Prior to my car being serviced, Gene provided an exact cost of service, so there were no surprise charges. Gene also recommended mileage range before purchase of new tires. Gene consistently strives to provide superior service and excels. He walks the walk. More

Service department air bag recall. Your great employees are the ones who made this experience a pleasant one. They were superb. Don't forget where your numbers all get their start. Your great employees are the ones who made this experience a pleasant one. They were superb. Don't forget where your numbers all get their start. More

Appointment for recall...no parts were ordered Received a recall notice on our 2015 CX5 for rear hatch dampers. Called Huffman and made an appointment for recall repair. They scheduled appointment Received a recall notice on our 2015 CX5 for rear hatch dampers. Called Huffman and made an appointment for recall repair. They scheduled appointment for 2 weeks later to allow time for parts to come in. We went there on our appointment date and time only to learn from service manager Greg Chernak that they didn't have the parts. No phone call was made to us to tell us that so we didn't waste couple hours planning this visit. Service advisor Gene was apologetic for this but Service Manager Greg was rude and not concerned about our inconvenience. I'm glad we bought our vehicle from Royal South Mazda in Bloomington and will now schedule any service appointments with them. Their customer service has been excellent. More

car has been there for 8 days and no work has been done It took 2 days and multiple phone calls to even get an appointment for service. Finally was told it could be looked at at 8 am May 10. Dropped the c It took 2 days and multiple phone calls to even get an appointment for service. Finally was told it could be looked at at 8 am May 10. Dropped the car off on in the evening of May 9 so I would not have to be late for work the next day. I asked to be contacted with an estimate of the charges and an estimate of what the warranty would pay before proceeding with service. Several days after leaving several messages I was told they were behind because a tech was off for the week. Then I was told they had not done any work because they could not duplicate the problem. I called on Monday, May 15 for status and was told by the receptionist that they were very busy but Gene said he was still looking at the car and trying to duplicate the issue we were having (severe shaking at all times and a grinding noise when backing up). They would call me with more info as they had it. I received a call today from Gene and was told his master tech was out until NEXT Monday (May 22) so it would be at least NEXT Monday before anyone could look at my car. He said he could not duplicate the problem. He said if we did not want to wait til next week we could come and get the car and then bring it back next Monday first thing for the master tech to look at it again. Gene said he had started the car and could not see a problem, no warning lights came on he said. I said there were not warning lights just vibrations and grinding noises. I asked if he had actually driven the car and he said NO, just started it and let it run. This car has been at the service center for 8 days now and no one has even tried to drive it to see what is going on and now they want me to either pick it up and bring it back next Monday or let it sit there another 5 days before anyone will take a look and perhaps give an estimate. They did say we could come out at 1 today to show them the problem we were experiencing, but still no one will look at it til May 22. This service center is 30 minutes from me, so it's not just around the corner. I will have to take off work to go and "show them what the problem is". If a minute had been taken to just drive the car, the problem would have been apparent. And why were we not told when we dropped the car off on May 9 that no one would be looking at it until May 22? Will not recommend this service center to anyone. More

Great Dealer Leasing a car from Neil Huffman Mazda now. Had wonderful customer service and continue to get that great customer service! Had my car picked up for se Leasing a car from Neil Huffman Mazda now. Had wonderful customer service and continue to get that great customer service! Had my car picked up for service and returned today and it was so quick, easy and extremely convenient! Highly recommended! More

Do not recommend After some recent flood damage to my beloved Mazda3, I had it serviced at Neil Huffman Mazda in Louisville, Kentucky. I HIGHLY DISCOURAGE anyone to t After some recent flood damage to my beloved Mazda3, I had it serviced at Neil Huffman Mazda in Louisville, Kentucky. I HIGHLY DISCOURAGE anyone to take their vehicle there. Neil Huffman took 55 DAYS to finish 3 repairs on my car, resulting in unreasonable amount of time in a rental. My insurance company did everything my policy covered and more, but Neil Huffman Mazda refused to assist in any way with the financial burden of a rental car for 25 extra days (loaner car, reimbursement, incentive, etc). The overall customer service was poor, and the services provided were unsatisfactory. Again, I do not recommend Neil Huffman mazda. More