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New Brighton Ford - Service Center

New Brighton, MN

4.6
245 Reviews

245 Reviews of New Brighton Ford - Service Center

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July 31, 2025

All of my questions were answered and everything was explained well. It was easy to get an appointment, and wait time was minimal. More

by KSWARTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drake Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2025

The service writer Dave was excellent and never pressured me into a service I did not want. He was extremely professional and light heated. New Brighton Ford is lucky to have such an employee. More

by gpamike1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2025

Always takes care of whatever I need done. Even if I request a pickup/return. / More

by mdjmagoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Great service, vehicle done when promised , would recommend and will return for future service needs More

by bryngls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Excelente servicio estoy muy agradecido con su ayuda y atención definitivamente regresaré para los servicios a futuro More

by River2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

New Brighton Ford did a wonderful job taking care of my recall. They picked up my vehicle, kept me informed and returned my truck to my office when the work was completed. Thank you More

by erickromah85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Wahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

Service was quick. Estimate was accurate. I was able to get an appointment in a few days. More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
July 19, 2025

I was kept up to date through out my visit and service Advisor was very good. More

by EDSTROMHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Benavides
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

They claim to not be able to participate in the Ford works program because they have union techs. All dealers have union techs but quick lane is likely not using union techs anyways, which is how they More

by jenandjimt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember their names
July 17, 2025

Every time my Vehicle comes from New Brighton Ford. There's a new issue.And they fail to take responsibility More

by HROC65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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