New Brighton Ford - Service Center

Listened and found an issue. Will eked with me to figure out the best way to move forward. Will eked with me to figure out the best way to move forward. More

Dan, Chris, Jack and Brent all worked hard getting my car fixed after countless trips in. Finally figuring out what was wrong and seeing me for the same issue several times it is hopefully fixed 🤞 fixed after countless trips in. Finally figuring out what was wrong and seeing me for the same issue several times it is hopefully fixed 🤞 More

Called on a Monday morning and they were able to get me in for the help I needed. Back on the road that afternoon. in for the help I needed. Back on the road that afternoon. More

Jack in Service was incredible! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! ! So helpful, he explanied everything. He deserves a bonus! The shuttle driver was AWESOME too, enjoyed my rides with him, he also deserves a bonus! More

My husband took my car in to be serviced and staff was very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of m very helpful. He had extensive spine surgery and has trouble walking so one young man brought the car to him. Very considerate of him to think of my husband’s situation. Thank you! More

They eventually were able to solve a very difficult starting problem with my Ford Ranger, that had baffled my local mechanic. starting problem with my Ford Ranger, that had baffled my local mechanic. More

Chris A is a great guy to work with. Always willing to work with our timelines. Always willing to work with our timelines. More

I was treated with respect and have been there many times. It's my go to dealer. times. It's my go to dealer. More

Really? $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. $175 for an oil change and tire rotation. My 4th attempt at trying to use this dealership. More

I've brought my car to this dealership a few times now, and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my and have never had a good experience in their service department. I've have a few very nice interactions with a few of the employees, but overall, my experience has been pretty bad. There are no multi-point inspections done, there's no review of issues, nobody calls back, and what's the point of scheduling (and rescheduling when they don't have the parts) the service appointment in the am, when they don't then have time for someone to work on it until the afternoon and then it doesn't get done in time? I paid for an oil change, but really not even sure if one happened, as the sticker wasn't updated and no liquid levels checked, tire pressure was low and again, no review/receipt of any multipoint inspection. Calinthia was great and easy to work with. But the service manager (Terry I think?) has always been rude and seems frustrated if you ask any questions, and doesn't seem like he likes his job at all. I was also transferred to him when I called for an update, and I never heard back. More