New Country Lexus of Great Neck

New kid on the blockI confess to being a habitual Lexus New kid on the block I confess to being a habitual Lexus shopper. I constantly troll the internet for rebates and good pricing with the intent to pu New kid on the block I confess to being a habitual Lexus shopper. I constantly troll the internet for rebates and good pricing with the intent to purchase when the deals are good. So I have known and shopped the same local Lexus dealers for years. My experience has been that some of them good and trustworthy and some – not so much. And their lack pricing flexibility has always taken me elsewhere for purchases. Now there is a new dealer in town - New Country Lexus of Great Neck. I contacted them recently for a purchase and they were flexible and accepting of my proposal for a purchase with trade in. They don’t give you a price and then upon signing suddenly throw in dealer admin fees and other truly annoying extra charges like most dealers. This brand new dealership is efficient – they won’t waste your time – and yet they give you all the time you need to ask questions and to show you how to best use the technology in their vehicles. In my case (baby boomer) that meant hours of willing and friendly help upon vehicle pickup. Each person I dealt with was polite, businesslike, and genuinely interested in making everything perfect for a purchase and they knocked it out of the park. Nicholas (Tech specialist/sales), Shaikh (Business Manager), and Michael (General Manager) worked together as a team to make this the best purchase experience ever for me. I would say you owe it to yourself to include them in your Lexus shopping. Thanks to everyone at New Country Lexus of Great Neck. More

Patient and thorough every step of the way. Made sure we knew how each component of our Lexus worked and had no problem repeating stuff. knew how each component of our Lexus worked and had no problem repeating stuff. More

Overall, we had a good experience. They worked with us to get us a good deal and had the car ready when it was promised. get us a good deal and had the car ready when it was promised. More

Excellent service, as soon as you walk in you feel like family! Couldn’t be happier with my experience here at Lexus of Great Neck family! Couldn’t be happier with my experience here at Lexus of Great Neck More

Karolyn has been exceptional during the car buying process. I purchased a Caviar 2017 GS 350 F sport. I will definitely be purchasing my next vehicle from her at Lexus of Great Neck! I give her and th process. I purchased a Caviar 2017 GS 350 F sport. I will definitely be purchasing my next vehicle from her at Lexus of Great Neck! I give her and the dealership 10 stars. From the moment I walked in, I’ve only experience a friendly and trustworthy staff! The management team and staff especially Mike, Chad, Joe, Sunjit, Karolyn and Christian each have the experience and intrinsic values that fosters and promotes good will and great business! Thank you so much! More

Dissapointed by lack of high quality customer service Although certain individuals (Joe, Andrew) were helpful my overall experience not good. 1)Not greeted by anyone on my first visit to dealership. De Although certain individuals (Joe, Andrew) were helpful my overall experience not good. 1)Not greeted by anyone on my first visit to dealership. Dealership was empty. Walked around for awhile and then went into an office for help. 2)Promised a certain color and then told after a week or two it wasn't available. My next three color choices were not available either. 3)Told i MUST take delivery no later than January 2nd. January 2nd came and went as did the 3rd, 4th, 5th with no call from Lexus that my car was ready. 4)Someone called me yesterday for feedback. I asked her a question related to how to use certain features. I asked her to text me back the answer. No response. More

Beautiful Melissa was helped a lot and this service is very nicely and she explains lot of service for Lexus RX450h she is very nicely :) very nicely and she explains lot of service for Lexus RX450h she is very nicely :) More

Wow... what more could you ask for... the best customer service... found my new Lexus home... definitely will only buy all my cars from them... absolutely I will be recommending them... the best... service... found my new Lexus home... definitely will only buy all my cars from them... absolutely I will be recommending them... the best... More

Andrew was very knowledgeable and professional, Nick Andrew was very knowledgeable and professional, Nick showed us the special features of our new 350rx F sport.. he was very patient And professional Andrew was very knowledgeable and professional, Nick showed us the special features of our new 350rx F sport.. he was very patient And professional as well I would rate the staff, place, service as 5 stars!!! More

Had a pleasant experience with my service advisor, Jae. I'm definitely taking my GS-F here for service from now on. Great alternative to Lexus of Manhattan, Queens and Brooklyn. I'm definitely taking my GS-F here for service from now on. Great alternative to Lexus of Manhattan, Queens and Brooklyn. More