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New Country Lexus of Latham

4.8

151 Lifetime Reviews

999 New Loudon Road, Latham, New York 12110
Closed 7:30 AM - 8:00 PM Hours
Call (518) 375-3400

Latest Reviews

February 07, 2017

"Offensive sales crew"

- Disappointed

from start to finish our experience here was not good. The sales team seemed committed to getting us into a lease on a used vehicle despite the fact that we voiced interest in negotiating the purchase price and stated our ability to pay in full for the vehicle we wanted. We mentioned several times that we were not concerned about a monthly payment yet this did not stop the sales team from pushing the idea of a lease. Leases are a great option for many but we were not shopping for a car with a strict monthly budget in mind. That being said, the ultimate offense was a statement made by a different salesman than the woman who was helping us- this man who had not a single customer at his desk the entire two hours we spent there- said to me as we walked away, "you gonna sell the rest of your michael kors bags to pay for the down payment?" As if we couldn't afford the bs lease they were trying to push on us. We immediately advised the manager of this who offered little apology other than saying "he's new..." ... Complete lack of professional courtesy and honestly just a generally mean and distasteful environment there. We will never give our business to new country Lexus, will discourage everyone we know from purchasing or leasing there, and think the whole sales team could use training in customer service and professional etiquette. I literally have never written a review about ANYTHING in my life but am so offended by this experience that I can't not share this.

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January 28, 2017

"EXCELLENT"

- Seef

I HAD A GREAT EXPERIENCE WITH THE SALES PERSON, CIDALIA, SHE WAS COURTEOUS AND THOROUGH AND RETURNED CALLS PROMPTLY, PREPARED ALL THE SALES INFO QUICKLY, WOULD RECOMMEND THIS DEALERSHIP.

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January 28, 2017

"Thank you Cidalia and New Country Lexus!"

- Mary D

Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She went above and beyond to make sure our buying experience was a positive one. She called us during and after the buying process to make sure we were satisfied! We were shown features in our car by the tech guy who was great too! Everyone we came across purchasing our car was great! We highly recommend Cidalia and New Country Lexus! Thank you!

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Pet Friendly
  • Shuttle Service
  • Television
  • Free I-Pads for Customer Use
New Country Lexus of Latham, Latham, NY, 12110