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Niello Volkswagen

Sacramento, CA

4.8
1,333 Reviews
Call Dealership (916) 359-9927
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2701 Arden Way

Sacramento, CA

95825

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1,333 Reviews of Niello Volkswagen

November 05, 2025

What a great buying experience! Special thanks to, Jordan, Louis, and Fernanda! Being in the industry myself, I know the importance of providing great customer service and experienc More

by Phil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan , Brent Cooper, Louis Phan, Fernanda Martinez
Report | Print
October 31, 2025

Very easy and straightforward process. The staff was amazing as well as the process. Ya More

by SHAUN.S.RUTLEDGE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss, Brent Cooper, Fernanda Martinez
Report | Print
October 18, 2025

All staff members very good they go out of their way just to make it easier and pleasant thank you everyone More

by kjamal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson, Matthew Wirth, Brandon Lamb, Travis Cole, Brent Cooper, Steve Timmel
Report | Print
Oct 18, 2025 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 16, 2025

Another great experience at Niello! Easy reschedule via phone and easy in/easy out. Lyft pickup was convenient too. More

by JHintz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Report | Print
Oct 16, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 14, 2025

My service advisor AJ, was pretty much the reason for my rating, as he was the one to greet me, inform me, and provide a text contact for any questions or needs I might have while waiting. AJ was very prof More

by d-pollock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Report | Print
Oct 14, 2025 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 14, 2025

The staff there was very knowledgeable, professional and nice. Made the service go by fast and they are experienced More

by BRITNEY.STEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
Report | Print
Oct 14, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 11, 2025

The team at Niello were very friendly and knowledgeable. I really love my new Taos. More

by STACEYAMORRISON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga, Louis Phan
Report | Print
Oct 11, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

October 11, 2025

The staff there was very knowledgeable, professional and nice. Made the buying experience really pleasant More

by SAVORNDRAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis Phan, Andrew Hammond
Report | Print
Oct 12, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

October 10, 2025

My service advisor AJ was very helpful in getting my car checked out as quickly as possible. He was very polite and personable, and thoroughly explained diagnostic steps taken and possible corrective steps More

by GMILLER372
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Report | Print
Oct 10, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 10, 2025

Brandon kept me informed every step of the way and was extremely friendly and professional. I was able to work in a cubby area on my laptop. I was in the cubby closest to the back wall. The chair had what More

by jwparalegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Report | Print
Oct 10, 2025 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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