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Nissan of Cool Springs
Franklin, TN
2,121 Reviews
At Nissan of Cool Springs, our sole purpose is to provide you with the best customer service around. We proudly serve the William County area of Tennessee, which includes the cities of Franklin, Nashville, Brentwood, Smyrna, and Murfreesboro.
Our professional sales, Nissan service, and parts staff work hard to earn and keep your business. One way we do this is by regularly running online specials and coupons, which add to the everyday savings provided by Nissan of Cool Springs.
We measure our success as a Nissan dealer by your complete satisfaction, all with the aim of earning your valued repeat business, plus referrals to friends and family.
At Nissan of Cool Springs, the customer is, and always has been, a number one priority. With a vast selection of both new and pre-owned vehicles, you'll definitely drive away happy in the vehicle of your dreams!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 2:00 PM
Sunday Closed
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Showing 2,121 reviews
July 01, 2026
Do Not Buy a Car from Cool Springs Nissan! Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The s Do Not! This dealership takes all the fun out of purchasing a car by not listening to its customers’ issues! The Frustration Level has peaked! The salesman, Rog, assured my son and I that all the buttons that did not work would be taken care of by the service department, especially since he purchased the warranty. But “as is” might not include a window repair. So we contacted Willie, the Manager, who met us at the dealership at 9:00 one Saturday morning. He stated that he would contact the General Manager about the driver’s window not operating, which is a safety issue, but for two weeks, he has not returned our calls or messages. Similarly, the air was not cooling properly after the first 30 minutes of driving the vehicle off the lot. So after less than 3 weeks, the car simply would not start! It’s sitting in the driveway…DEAD! Furthermore, the hood latch does not always function properly, so that along with the moonroof only opening 3 inches at a time, and the back gate not working with the button, the experience is maddening, to say the least! Finally, please just communicate honestly with your customers in the future! More
by deliahgerson
Employees Worked With
Other Employees :
Preston in the Service Department. He was a new employee.
January 03, 2026
We had a very disappointing experience at Nissan of Cool Springs. We worked with Bishoy for two days trying to purchase a used vehicle, only to have the process made unnecessarily difficult and unprofession Springs. We worked with Bishoy for two days trying to purchase a used vehicle, only to have the process made unnecessarily difficult and unprofessional. Communication was poor, and despite being told we were working toward securing the car, it became clear they were working another deal at the same time without being upfront. This resulted in a lot of wasted time for us and our kids, sitting and waiting while nothing moved forward. We found out the vehicle was sold just one hour after we left, which made it obvious the car was never truly being held for us. If they had been honest about that from the start, we could have avoided a lot of frustration. Overall, the lack of transparency and respect for our time made this a very negative experience. We would not recommend this dealership based on how this situation was handled. More
by BR
Employees Worked With
November 01, 2025
The initial price quoted to me was $39,142 after rebate for the 2025 Nissan Frontier Pro 4x4. Nonetheless, upon examining the paperwork, I found that I only received a $500 rebate, resulting in a final pur for the 2025 Nissan Frontier Pro 4x4. Nonetheless, upon examining the paperwork, I found that I only received a $500 rebate, resulting in a final purchase price of $43,456. Moreover, the vehicle was not fully loaded, and the salesperson neglected to inform me that the "Vehicle Protection Plan" for $2,399 consisted of pre-existing features such as tinted windows, paint protection, and nitrogen-filled tires. I was also misinformed about the unlimited oil change package and the 7-year free oil change promotion, which in reality only lasted for 3 years. I strongly recommend that others thoroughly review all documentation and exercise caution when dealing with deceptive sales practices.$43,456 plus $1200 tint, and nitrous in tires.plus $1199 p-plate surface protection, plus $1362 Maintenance contract!! Total plus the trade in, add on, that I did not ask. More
by madelinerry45
Employees Worked With
Other Employees :
Alex Davis
October 16, 2025
"These guys have the worst fine print. .. they will add thousands and thousands of dollars out of nowhere. Don't even bother stepping on their property. They're absolutely a bunch of thieve .. they will add thousands and thousands of dollars out of nowhere. Don't even bother stepping on their property. They're absolutely a bunch of thieves. Whatever they're advertising is baloney." More
by Holly.la2222
Employees Worked With
Other Employees :
Mack Allen, Kelli Gilliam, Alex Davis, Anthony Walker
August 22, 2025
Raj and the rest of the crew were great to deal with. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. They made sure every question was answered and took the time to make sure they covered every step of the shopping and buying process thoroughly. More
by wsteele9
August 22, 2025
Raj and the rest of the team were amazing! The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted an The car I requested to test drive was ready to go when I arrived. Once we looked at other options, the team worked to find the exact car we wanted and were able to get it same day. The team made the process easy from start to finish. We would be happy to work with them again! More
by Adelle82
July 30, 2025
Everyone was very courteous and they worked hard to get me the best deal possible. me the best deal possible. More
by maxnicgar
July 28, 2025
I’ve been trying to cancel multiple unnecessary warranty contracts for 3 months now. Many unreturned calls, failed promises later and no refund has been received. Clearly they are stalling due to the fact t contracts for 3 months now. Many unreturned calls, failed promises later and no refund has been received. Clearly they are stalling due to the fact they lose money if a warranty gets canceled. Further, they snuck in a maintenance contract after I told them several times I am mechanically inclined and do my own maintenance. Throughly disappointed with this dealer More
by MGerhartBusiness
Employees Worked With
July 18, 2025
This dealership has made several improvements and they get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffe get you in and out quickly and honor their coupons for service. I've recently purchased 2 new vehicles from them. Always looking to bring you coffee or water. Great folks. More
by donalduck70
July 16, 2025
We knew the car and specs we were interested in purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving for purchasing, and our salesperson Raj Jr. Thakor made the process smooth and easy. He handled everything professionally and kept the process moving forward to minimize the time it took to complete the sale. I would highly recommend him to others. More
by CTH
Employees Worked With
