Nissan of Norwich did far more for me than sell me a car. During the purchase of our last vehicle they assisted us in setting up automatic bill payments from our checking accout that aided our payments always being on time while healing our credit status. With this purchase we were able to purchase the exact vehicle we wanted w/ a lower interest rate. Tudor, Sammie, & Michael went above & beyond to put us in the best purchasing position possible. I not only would recommend Nissan of Norwich to my friends & family, i will do business with them again in the future as long as their staff is present. Mario was the the person who answered my call but was gracious when he wasn't available upon my arrival. There was an actual team atmosphere. The longer i spoke w/ the staff i began to get a sense of family amongst them. They were there for each other and that treatment transferred to us. Thanks so much Nissan of Norwich you have won over a true skeptic.

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Josue was a hard worker, He was so polite and made sure we had all answers. The rest of the staff was good as well. But Josue went above and beyond the call of duty!!

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It was Ok. They have a new team there soit may be too soon to say. The last guy was totally obnoxious. Anyone would be an improvement.

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On February 18, 2013 I initially went in because my right front tire on my 2010 Nissan Altima was flat. Upon analysis, the parts manager recommended replacing all 4 tires and purchasing a wheel alignment and balancing for a total of $795.95. The total price was daunting and pretty much busted my budget for the month. There was also apparently a mix-up regarding my one-on-one rewards membership from the November 2012 service I received which cost me $495.95. In the name of customer service they agreed to take 10% off the 11/12 service visit. This February visit however I was faced with $795.95 (no discount) and 4 1/2 hours spent waiting. Tudor, the salesperson who initially sold me my 2010 Altima invited me over to his desk to consider purchasing another vehicle. I mentioned that I would like to purchase a used car for my daughter but after being issued that tire bill I wasn't ready to spend more money. Sammy came over and recommended I consider leasing versus acquiring a car loan in view of the fact that I wasn't putting a great deal of mileage on my car. Tudor had me test drive two 2006 Nissan Sentras. I selected the one with fewer miles then I agreed to test drive the 2013 Black Altima that Sammy showed me in the lot. Sammy asked me what I was putting down but I showed him my bill and explained that I would not even benefit from driving off to take advantage of the 4 tires I just purchased that day. After negotiating the price of $550 per month , an amount that I believed I could manage, I agreed to both acquisitions but unfortunately didn't have the advantage of doing the homework on my rates. The leased 2013 had scratches which Tudor arranged to have the local dealership remove. I took the vehicle to the car wash but it appears that the hood is easily marked. Since I have a 45 minute commute weekdays I will try to arrange for another visit to have them look it over. The only downside to the February 2013 purchases was that I was faced with both the $795 tire bill and my first month lease payment the following month in March and I have yet to receive my statement to date neither March or April's. I have been unsuccessful in getting NMAC to provide me with these. I have been informed that they were mailed out and should take 20 days before I receive them. Overall I am pleased that I was able to get a used vehicle for my daughter and my mom and sisters love the look of the new Altima.

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Really nice experience.From the time I walked in I was treated with respect.Really nice people to deal with, they went the extra mile to help me out, They got me the exact truck I was looking for at a very good price.I'm thrilled with it and would highly recommend Nissan of Norwich to anyone! Sean, Sam, Sammy, and the finance guy Dave were all just great.Couldn't be happier!

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My daughter and I visited Nissan of Norwich looking to purchase her first new car. Our experience was so great that within a month we bought two new vehicles, and leased a third one. Our salesman, Josue Rodriguez-Falcon, was very professional, knowledgeable, detailed, and friendly. This was, by far, the best experience I've had purchasing a car with no pressure at all. I will definitely return, and recommend Nissan of Norwich to family and friends. Great place to do business!

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The experience that I had at Nissan of Norwich was a good one. I went in to look at and test drive a Nissan Frontier. The staff was great help in finding the exact vehicle I was looking for. I would recommend the dealership to my friends and family.

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I was a visit time customer at Nissan of Norwich were I purchased my first used 2011 Nissan Maxima. Entering the dealership I was helped fairly quicky by Ron the salesman who was very friendly but not knowledgable. It was clear everything needed to be ran through Sammie who was very busy and had me waiting a long time to get answers to any questions. After leaving and returning serveral times and going back and forth on a fair price I was there to pick up my maxima. As i began paperwork the price myself and Sammie agreed apoun for my trade'in was changed, he decided to give me less without my knowing, which was very frustrating and upseting since this was my 5 time back and i am a 1st time customer. After dicussing this he decided he would adjust to price alittle but still not down to what we aggreed to, but I just wanted my veh so i signed and was on my way. Visiting this dealership my experience was a headache, alot of run around and Sammie def trys to get over on people on price. I will not return to this dealership, nor will I recommend it.

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The employees I worked with at this dealership were very friendly and welcoming, and certainly persistent. They definitely remembered me, called me, emailed me. I did feel that they were trying to help me to get the car I was interested in. The only negatives were that, as I mentioned, they tended to be a little too persistent, and that in the end I felt that the terms of my financing were more than what we had previously discussed. I had said that I was looking for 60 months, and then at the moment of signing the papers, all of a sudden it was now 72 months. What was I to do at that time? Of course I had already made the arrangements to take this car home.

My salesperson called me 24 hrs after I bought the car, to see how I liked it. He hasn't called again since, despite the fact that he said he would.
Maybe he is afraid I will complain about the things I don't like about the car?

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The Saleman I worked with, Amir, was excellant. He found the exact car I wanted in the shortest possible time. He helped me with the varied financing and warranty options. I will recommend him to anyone who is looking to buy a new car.

Gordon Bednarz

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