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Norm Reeves Genesis of Irving
Irving, TX
47 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 47 reviews
May 01, 2025
I waited for my car to get a software update. It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me fe It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me feel even better about my Electrified GV 70 purchase! More
by SKL
Verified CustomerEmployees Worked With
April 30, 2025
Stephen Lake welcomed me upon entering the office and explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. I would recommend Stephen and the service center highly. More
by jack_woo
Employees Worked With
Stephen Lake
April 28, 2025
Carlo was absolutely amazing! He was very patient and professional. He made my buying experience so pleasant. I would definitely recommend anyone is wants to buy a car to go see h He was very patient and professional. He made my buying experience so pleasant. I would definitely recommend anyone is wants to buy a car to go see him. More
by LATARSHA.THOMPSON
Employees Worked With
Jay
April 26, 2025
They needed to order parts and gave me 2 weeks as estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday. It was not, and on Friday I got a text saying that the part arrived. So seems like dealership lied about the part when they said they'd got it. It took over a week to get my car back. I am sure mechanic is great, but their communications and estimates are completely broken. More
by Belouska
Employees Worked With
Stephen Lake
April 24, 2025
I found the exact Genesis GV80 that I was interested in. Lou Margetis provided excellent service in assisting me to purchase the GV80. Lou was outstanding in guiding the purchase in about 6 hours from beg Lou Margetis provided excellent service in assisting me to purchase the GV80. Lou was outstanding in guiding the purchase in about 6 hours from beginning to end More
by randall.f.muck
Employees Worked With
Lou Margetis
April 22, 2025
They were slower to respond to my needs than I would have expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. More
by Noemail21
Employees Worked With
April 21, 2025
2 months after the purchase of new vehicle, and the tags have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can h have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can help and no return call. Drove in a day before the temp tags expired, no one can help. Called an hour later for a better explanation, no return call and still waiting three days later for the call. Seems like they want to sell you the car, then forget about the service after. I understand that things happen and there may be unforeseen issues or mistakes made, but please communicate. Disappointing coming from a company selling a nice car. Luxury is what you get out of the car but not the dealership. Update, called again today and after being transferred multiple times, we learn that the tags were filed under someone else's name. Love the car, won't be back to the dealership. More
by tex870
Employees Worked With
Patrick Volcy, Service Department
April 19, 2025
Kevin, service lead and Mike, shop foreman and the entire service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! More
by demarcowells
Employees Worked With
Kevin Genesis Service Advisor
April 17, 2025
Theo helped us find the perfect car for my wife. He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! He answered all our questions and took excellent care of us through the whole buying process. We highly recommend! More
by Randey1
Employees Worked With
Theo
