Norm Reeves Genesis of Irving

I love that I do not have to wait for car service as soon as I got there they helped me. JACOB as I got there they helped me. JACOB More

Good service. But very hard to get anyone in service on the phone even yo return texts But very hard to get anyone in service on the phone even yo return texts More

I was a little disappointed when I got my car back from being serviced I noticed they did not clean or vacuum inside my G70. I know it’s not required or mandatory to vacuum and clean up my car, but it’s no being serviced I noticed they did not clean or vacuum inside my G70. I know it’s not required or mandatory to vacuum and clean up my car, but it’s not a thing until it is. I did notice. Is it only for newer model under warranty? More

From the sales department to the service department I have had nothing but great service. have had nothing but great service. More

I am writing to express my dissatisfaction with the service I received recently. Upon dropping off my vehicle, I was informed that I would receive an update later that day, which did not occur. Further service I received recently. Upon dropping off my vehicle, I was informed that I would receive an update later that day, which did not occur. Furthermore, I was not initially informed of the 72-hour diagnostic timeframe. Despite my daily attempts to contact the center for two days, I was subsequently informed of the potential 72-hour timeframe, indicating a significant lapse in communication. Additionally, the price breakdown provided during the initial quote differed from the final invoice, creating confusion. Finally, when my vehicle was ready, I was denied the courtesy car service, despite prior instances of this service being provided, necessitating a $40 Lyft ride. Moreover, the promised car wash and detailing were not performed. Consequently, my confidence in Norm Reeves Genesis of Irving has been compromised. The overall experience was unsatisfactory, and I will be seeking alternative repair services. My rating is 2 out of 10, and I do not recommend this service. More

Stephen did a great job assisting me today. he needs a big raise. Thank you he needs a big raise. Thank you More

The processes to select, test drive, and lease car were smooth and efficient. However, the delivery process was extremely long. smooth and efficient. However, the delivery process was extremely long. More

I received amazing service from Natalie regarding my rental and I was able to talk to her to get updates on the status of my car. She is a huge asset for your business and understands good customer serv rental and I was able to talk to her to get updates on the status of my car. She is a huge asset for your business and understands good customer service. I have worked with Stephen Lake before on other visits, but I felt like he dropped the ball on this one. My car had an evaporator coil fail and the part was ordered but nobody called me to discuss what was wrong or how long it would take. Natalie had to talk to the foreman to find out. It took two and a half weeks to get my car back. I got texts and emails when it was ready but never a phone call. Not what I expect from an advisor. I am so grateful I was able to get a rental or it would have been a terrible experience. When I came to pick up the car at 5, Stephen was gone so I never talked to him. Also I was told the car wash was broken that day, so I got back my car dirtier than when I left it with fingerprints on the door and exterior. More

Great customer service! We really felt taken care of and supported in the buying process. We really felt taken care of and supported in the buying process. More

I have now taken my car in for service twice to this dealership and the issues I’ve had with my Genesis were never resolved even though I was charged several thousand dollars. My attempts to contact th dealership and the issues I’ve had with my Genesis were never resolved even though I was charged several thousand dollars. My attempts to contact them for resolution have not been returned. More