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Norm Reeves Genesis of Irving

Irving, TX

Overview
Reviews
Vehicles
4.1
94 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 94 reviews

September 15, 2025

Has always treated me right every time I've had to go there. This is my second Genesis initially had a G80 and stepped it up a level to a G90 and my service at this location is absolutely amazing. So gla More

by fleming45.rf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Sullivan
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Sep 16, 2025 -

Norm Reeves Genesis of Irving responded

From the G80 orbit to the G90 constellation, your Genesis journey keeps reaching new heights. We’re over the moon that our service team has made each stop amazing. Thank you for making our dealership your home in the Genesis galaxy.

September 11, 2025

Excellent service from Z, Emily and the Finance Manager. And very dealership. Friendly staff and amazing customer service. More

by abdulshah989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Z, and Emily
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Sep 12, 2025 -

Norm Reeves Genesis of Irving responded

Z set the tempo, Emily hit the perfect notes, and the Finance Manager brought the finale. A flawless performance all around! Thanks for the applause. We're grateful to have amazing guests like you cheering us on, and we'll be here for your future needs.

August 29, 2025

The vehicle was serviced in a timely manner and I was kept apprised of progress. More

by dgday
Recommend Dealer
Yes
Employees Worked With
Kenny
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Sep 02, 2025 -

Norm Reeves Genesis of Irving responded

Kenny ran a tight ship, getting your service in tune and keeping you in the loop. We love that the tempo felt smooth from check-in to pickup. We’ll have Kenny on the podium if you ever need an encore.

August 29, 2025

Service department here is excellent. I'm always impressed by how quickly they get Service completed. More

by skeyes35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Antunez
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Sep 02, 2025 -

Norm Reeves Genesis of Irving responded

Jessica handled your service like a pro pilot, keeping the flight on schedule with smooth communication and a timely landing. We’re glad you felt the care and speed throughout the visit. Come back anytime, and we’ll keep the runway clear.

August 29, 2025

Great customer service, very knowledgeable about all details of car. Loved how responsive everyone was when I had concerns More

by synthianicole7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie, Sullivan
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Sep 02, 2025 -

Norm Reeves Genesis of Irving responded

Case closed: responsive service and sharp car knowledge. Natalie and Sullivan make a great detective duo! They dig into details until everything adds up. Thanks for trusting us with your concerns. We’ll keep sleuthing to make sure your ride stays mystery-free.

August 25, 2025

I love that I do not have to wait for car service as soon as I got there they helped me. JACOB More

by cminick8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JACOB
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Aug 26, 2025 -

Norm Reeves Genesis of Irving responded

High-five for quick service! We love beating the clock! Jacob and the team work hard to keep things moving smoothly, so thanks for noticing. We can’t wait to help you next time.

August 21, 2025

Good service. But very hard to get anyone in service on the phone even yo return texts More

by carlheady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
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Aug 22, 2025 -

Norm Reeves Genesis of Irving responded

Hi, thanks for shouting out our service team. We apologize for the difficulties you had getting in touch with us, and we are here if there's anything you'd like to talk about. Thanks for sharing your honest feedback with us.

August 18, 2025

I was a little disappointed when I got my car back from being serviced I noticed they did not clean or vacuum inside my G70. I know it’s not required or mandatory to vacuum and clean up my car, but it’s no More

by ricgh10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Stapleton
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Aug 19, 2025 -

Norm Reeves Genesis of Irving responded

Hi there, we're sorry to hear of your disappointment. We get it: it's always nice to have your car returned to you fresh and vacuumed, and we apologize. We appreciate you letting us know, as we're always looking for room for improvement. If there's anything else we can do to earn your five stars next time, please get in touch with our Service Manager, Kenneth Demarest, at Kenneth.demarest@normreeves.com.

August 15, 2025

I am writing to express my dissatisfaction with the service I received recently. Upon dropping off my vehicle, I was informed that I would receive an update later that day, which did not occur. Further More

by Leona Williams
Recommend Dealer
No
Employees Worked With
Ken Demearest, Jennifer Stapleton
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Aug 18, 2025 -

Norm Reeves Genesis of Irving responded

We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. What you described does not reflect the level of communication and service we strive to provide. We would like the opportunity to make it right. Please reach out to Ken Demarest, our Service Manager, at kenneth.demarest@normreeves.com, so we can learn more and work toward a resolution.

August 15, 2025

From the sales department to the service department I have had nothing but great service. More

by Trackwerks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
Report | Print
Aug 15, 2025 -

Norm Reeves Genesis of Irving responded

Thanks so much! Our sales and service teams will do a little happy dance when we share your note. If there’s ever anything else we can do to improve, tell us, and we’ll jump on it.

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