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Norm Reeves Genesis of Irving

Irving, TX

Overview
Employees
Reviews
Vehicles
4.0
89 Reviews
Norm Reeves Genesis Irving has proudly and confidently met the needs of many drivers across Irving, Dallas, and Grand Prairie, TX, for several decades. That's still the case today, as we aim to put you behind the wheel of a thrilling Genesis, offer financial guidance, and expert maintenance and repairs.
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1830 E Airport Fwy

Irving, TX

75062

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Showing 89 reviews

June 26, 2025

Issue with alignment was never fixed after several visits. Was told to get another opinion. Car is still under bumper to bumper warranty More

by JEVONHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sully
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Jul 03, 2025 -

Norm Reeves Genesis of Irving responded

We apologize that we were not able to align your vehicle to your satisfaction. We refunded your fee for the wheel alignment because of this. If you have future concerns, please contact me at David.Pearson@Normreeves.com or 945-288-6076.

June 20, 2025

They were ready for my car at the appointed time and Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice sur More

by sally.olmstead
Recommend Dealer
Yes
Employees Worked With
Stephen Lake
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Jun 23, 2025 -

Norm Reeves Genesis of Irving responded

Taking care of your car is second nature to our team, so we focus on taking care of our customers as well! We're glad our team made you feel right at home, Sally. Now that you have a clean and maintained car, the road is calling your name! Give us a call if you need us.

June 19, 2025

Everything went very smoothly Even though I had to wait a bit They did wash my car for me More

by sheri.stinson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No w
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Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for taking the time to leave a review! We’re glad we could provide a top-notch service experience. Until next time, drive safely!

June 18, 2025

Love the service it was very helpful. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. More

by homardelacruz84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

We're glad to hear we were worth the trip! Thanks for taking the time to rate our team, as well as for your patience. Please let us know if there is anything else our crew can do for you.

June 18, 2025

Quick fast and efficient. Did a great job on my car will be looking to continue using them going forward. More

by washingtondominique1235
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate your 5-star review and your trust in our service team! Don’t be a stranger—we’ll be here for your next oil change, tire rotation, or whatever comes next.

June 11, 2025

Took my car for service and was very pleased with how fast it was fine. My car also got a much need wash. Thank you More

by ushapatel0076
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
sam, vasquez
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Jun 12, 2025 -

Norm Reeves Genesis of Irving responded

Speedy service and a sparkling finish? Sounds like a win-win! We love giving cars the TLC they need and are glad yours drove off looking (and feeling) great. Thanks for trusting us with your ride!

June 08, 2025

Bret my salesperson was very helpful and knowledgeable explaining all the technology on my new GV70. The entire staff was very friendly and welcoming (even offering us food and ice cream) and made the en More

by a_mart_71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Combs
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Jun 09, 2025 -

Norm Reeves Genesis of Irving responded

I scream, you scream, we all scream for a new Genesis GV70! Thanks so much for sharing your recent experience with Bret and his team. We hope that their friendly service and welcoming attitudes were the cherry on top of the ice cream sundae. Congrats on the new ride, and if you know anyone else looking for a great Genesis (possibly with a side of sweets), tell them about us!

June 02, 2025

Service was very professional, prompt, and helpful. Customer service area was clean and comfortable. All in all very nice. More

by thomrwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully Sullivan
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Jun 03, 2025 -

Norm Reeves Genesis of Irving responded

Hey Thom, thanks for letting us know how we did! It’s a pleasure to care for your car, and we’re standing by to help with whatever your vehicle needs next. Remember, we offer our routine maintenance planner to help our customers stay on track, so check it out if you need it!

June 02, 2025

I came in early on a Saturday morning, to get an unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other a More

by timothy.williams512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Asim Ali, Daniel Flores
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Jun 03, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate your feedback! It’s great knowing we hit the mark with your service, and our team is always just a call or visit away when your ride needs some TLC. Thank you!

May 30, 2025

The car was sitting in your dealership for several weeks and this regular service could have been taken care. This did not happen inspite of we requesting multiple times. For a simple tire rotation we waite More

by c_raji15
Recommend Dealer
No
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Jul 03, 2025 -

Norm Reeves Genesis of Irving responded

Hello, we're disappointed that your service experience wasn't what you expected. We value your satisfaction and hope to make things right. If you'd like to discuss this further, please contact our Service Manager, Zubair Ali, at zubair.ali@normreeves.com.

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