Norm Reeves Genesis of Irving

No loaner car available;waited over one hour after scheduled appointment time before my car was taken back to a service bay; customer waiting area not up to standards for a supposedly high end brand l scheduled appointment time before my car was taken back to a service bay; customer waiting area not up to standards for a supposedly high end brand like Genesis More

Kevin is very helpful and super knowledgeable about the vehicle! He will make an amazing sales person.???? vehicle! He will make an amazing sales person.???? More

I waited for my car to get a software update. It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me fe It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me feel even better about my Electrified GV 70 purchase! More

Stephen Lake welcomed me upon entering the office and explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. I would recommend Stephen and the service center highly. More

Carlo was absolutely amazing! He was very patient and professional. He made my buying experience so pleasant. I would definitely recommend anyone is wants to buy a car to go see h He was very patient and professional. He made my buying experience so pleasant. I would definitely recommend anyone is wants to buy a car to go see him. More

They needed to order parts and gave me 2 weeks as estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday. It was not, and on Friday I got a text saying that the part arrived. So seems like dealership lied about the part when they said they'd got it. It took over a week to get my car back. I am sure mechanic is great, but their communications and estimates are completely broken. More

I found the exact Genesis GV80 that I was interested in. Lou Margetis provided excellent service in assisting me to purchase the GV80. Lou was outstanding in guiding the purchase in about 6 hours from beg Lou Margetis provided excellent service in assisting me to purchase the GV80. Lou was outstanding in guiding the purchase in about 6 hours from beginning to end More

They were slower to respond to my needs than I would have expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. More

2 months after the purchase of new vehicle, and the tags have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can h have still not arrived. My wife is driving around with expired temporary tags. We tried calling two weeks before they temp tags expired, no one can help and no return call. Drove in a day before the temp tags expired, no one can help. Called an hour later for a better explanation, no return call and still waiting three days later for the call. Seems like they want to sell you the car, then forget about the service after. I understand that things happen and there may be unforeseen issues or mistakes made, but please communicate. Disappointing coming from a company selling a nice car. Luxury is what you get out of the car but not the dealership. Update, called again today and after being transferred multiple times, we learn that the tags were filed under someone else's name. Love the car, won't be back to the dealership. More