Norm Reeves Genesis of Irving

Steve did an awesome job providing me service! ! Norm Reeves is really stepping up their game in the service department!! ! Norm Reeves is really stepping up their game in the service department!! More

purchased a 2022 Genesis from Norm Reeves Genesis in Irving on December 19, 2024. The sales process was not good. I felt so pressured to buy an extended warranty that I threatened to leave in order for Irving on December 19, 2024. The sales process was not good. I felt so pressured to buy an extended warranty that I threatened to leave in order for them to take the no thank you I had said 30 minutes earlier. Now for the service after the sale. The day after the sale the service due light came on. December 20th I had to drive 30 miles for them to look at the car and determine why the light would come on the day after the purchase. I was later told that I had to make my 1st payment to the dealer instead of paying to the company that financed the car. Turns out that they did not submit the paperwork in a timely manner after the sale. They made my first payment to the financial agency because of their error. This reason was not told to me until the day before my payment was due. The temporary tag that I was given has now expired. It's been over 60 days since the purchase and they still don't have my plates. I keep getting excuses on why my temporary tag expired before the plates arrived. I have been given two different dates on when the plates will be available but both days have now passed. I don't have the option to park the car, wait and not go to work. I have to drive with an expired tag and hope that a police does not pull up behind me. This was not the first car that I have ever purchased, but it's by far the worst process I have ever experienced. I will never buy another car from Norm Reeves again. I hope that someone reads this and finds a different dealership for their next purchase, if not just be ready for problems, excuses and non-professionalism. More

Always a pleasure to have my car serviced at this facility as I have for since the purchase of my vehicle. facility as I have for since the purchase of my vehicle. More

Norm was dry courteous and friendly. Explained all the service options. And allowed me choose. Explained all the service options. And allowed me choose. More

If i can sum it up, wow! Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️ Excellent all around, from my sales lady Amanda England to all, the other staff!! Thank u for a pleasant experience ❤️ More

Called this morning for a recall appointment and was told any kind of service is at least 3-4 weeks out. This for a luxury Genesis? May be time to go back to a different luxury brand. any kind of service is at least 3-4 weeks out. This for a luxury Genesis? May be time to go back to a different luxury brand. More

I finished the paperwork on the purchase of a Genesis GV 70 this morning. Shout out to Tori (sales) and Trent (GM) on making the buying process easy and seamless. Both individuals were professional, knowled 70 this morning. Shout out to Tori (sales) and Trent (GM) on making the buying process easy and seamless. Both individuals were professional, knowledgeable with 5 star customer service. They answered all my questions and didn't put on a full court press to close the deal. Can't go wrong with Freeman Hyundai and Tori and Trent. More

We thought owning a Genesis would be a luxury car experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow- experience. Not so when you deal with Irving Genesis service department. Had an appointment for 3 months, car was there for 2 weeks with no follow-up from anyone and repairs were not made. We never got a call back from Ken Srv. Manager, David Pearson Srv. Director nor the GM. Finally just went and collected our car. We will contact Genesis Corp to advise we will never buy another Genesis nor another Hyundai - bought one for our daughter for graduation. There's no reason for the poor service, lack of communication and disregard of common courtesy. More