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Norm Reeves Genesis of Irving - Service Center

Irving, TX

3.9
58 Reviews
Call Service Center (945) 215-5075

58 Reviews of Norm Reeves Genesis of Irving - Service Center

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July 02, 2025

Excellent Service, Stephan is an excellent service advisor.Everyone was kind & spoke. Friendly, neat, & polite. I like going to Norm Reeves of Irvi g. More

by lbhooper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephan
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Jul 03, 2025 -

Norm Reeves Genesis of Irving responded

Always amazing to hear from someone who had a great experience! Your satisfaction is like the gas in our engines, fueling us to deliver the best every day. Thanks so much! The next time you want to see Stephan, you're welcome to request an appointment online or by phone.

June 30, 2025

Always professional quick and helpful Great guy professional..polite ..gets me in and out Glad to have a service advisor that knows his job and does it top tier ?? More

by Rocheanspencer
Recommend Dealer
Yes
Employees Worked With
Steve ir Stephen
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Jul 01, 2025 -

Norm Reeves Genesis of Irving responded

Service with speed and a smile—that’s our goal! Stephen is thrilled to be your go‑to advisor, and we’re grateful for customers like you who appreciate top‑tier care. Feel free to request Stephen next time you visit us.

June 29, 2025

It was warm and inviting . The wait was longer than expected but I was satisfied. More

by RGOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Norm Reeves Genesis of Irving responded

So glad you felt at home with us! We apologize that the wait ran a bit longer than you expected. Thanks for sticking with us, and we look forward to making your next visit even more seamless! Your satisfaction means everything.

June 26, 2025

Not close to the service I experienced at Freeman. the department needs a complete overhaul More

by billy.mcbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken was helpful
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Jul 03, 2025 -

Norm Reeves Genesis of Irving responded

Billy, we're sorry to hear your recent experience didn't live up to the standard you're used to, and we would like to learn more about what happened. If you’re open to a conversation, please reach out so we can explore how to make your next visit truly exceptional. Please contact me at David.Pearson@Normreeves.com or 945-288-6076.

June 26, 2025

Issue with alignment was never fixed after several visits. Was told to get another opinion. Car is still under bumper to bumper warranty More

by JEVONHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sully
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Jul 03, 2025 -

Norm Reeves Genesis of Irving responded

We apologize that we were not able to align your vehicle to your satisfaction. We refunded your fee for the wheel alignment because of this. If you have future concerns, please contact me at David.Pearson@Normreeves.com or 945-288-6076.

June 20, 2025

They were ready for my car at the appointed time and Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice sur More

by sally.olmstead
Recommend Dealer
Yes
Employees Worked With
Stephen Lake
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Jun 23, 2025 -

Norm Reeves Genesis of Irving responded

Taking care of your car is second nature to our team, so we focus on taking care of our customers as well! We're glad our team made you feel right at home, Sally. Now that you have a clean and maintained car, the road is calling your name! Give us a call if you need us.

June 19, 2025

Everything went very smoothly Even though I had to wait a bit They did wash my car for me More

by sheri.stinson12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No w
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Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

Thank you for taking the time to leave a review! We’re glad we could provide a top-notch service experience. Until next time, drive safely!

June 18, 2025

Love the service it was very helpful. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. More

by homardelacruz84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stapleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

We're glad to hear we were worth the trip! Thanks for taking the time to rate our team, as well as for your patience. Please let us know if there is anything else our crew can do for you.

June 18, 2025

Quick fast and efficient. Did a great job on my car will be looking to continue using them going forward. More

by washingtondominique1235
Recommend Dealer
Yes
Employees Worked With
Ken
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Jun 20, 2025 -

Norm Reeves Genesis of Irving responded

We appreciate your 5-star review and your trust in our service team! Don’t be a stranger—we’ll be here for your next oil change, tire rotation, or whatever comes next.

June 11, 2025

Took my car for service and was very pleased with how fast it was fine. My car also got a much need wash. Thank you More

by ushapatel0076
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
sam, vasquez
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Jun 12, 2025 -

Norm Reeves Genesis of Irving responded

Speedy service and a sparkling finish? Sounds like a win-win! We love giving cars the TLC they need and are glad yours drove off looking (and feeling) great. Thanks for trusting us with your ride!

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