Norm Reeves Genesis of Irving - Service Center

I waited for my car to get a software update. It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me fe It took much less time than estimated, so I was very appreciative. The service guy was great and very knowledgeable. Most important….he made me feel even better about my Electrified GV 70 purchase! More

Stephen Lake welcomed me upon entering the office and explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. explained the entire process in detail. He was courteous and professional. Waited for my battery to be replaced and the entire experience was great. I would recommend Stephen and the service center highly. More

They needed to order parts and gave me 2 weeks as estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday estimate - I had to follow up after 3+ weeks. They said the part was there. I brought my car in on Saturday, they said it would be ready on Wednesday. It was not, and on Friday I got a text saying that the part arrived. So seems like dealership lied about the part when they said they'd got it. It took over a week to get my car back. I am sure mechanic is great, but their communications and estimates are completely broken. More

They were slower to respond to my needs than I would have expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. More

Kevin, service lead and Mike, shop foreman and the entire service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! service team did an amazing job taking care of my warranty service on my G70! Norm Reeves is best service in the Metroplex!! More

I went in for an oil change and 4 wheel alignment. I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be I asked for the total beforehand and he showed me the total which was $307 without parts (He didn't explain that if they add the parts there would be an additional charge and he also never told me that if the oil change needed 'parts' that they were going to add it on automatically without letting me know. When I got there after service was done the total was $398, then after accepting the charges he bumped it down to $340. With that being said the reason I gave a score of 1 is because if your going to add an additional service for $100 you should at least have the courtesy to let the owner of the car know beforehand. I'm also not sure what 'parts' I needed for my oil change. I previously lived in Georgia with the same car and every time I went to the dealership for an oil change they never mentioned anything about 'parts' for an oil change. More

I would buy my next Genesis at Norm Reeves Genesis of Irving that will. Be 3 Irving that will. Be 3 More

Fast service , I really appreciate it thank you very much.. I am looking forward to for next service much.. I am looking forward to for next service More

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 polite men checked to make sure we had been helped. Steve escorted us to the waiting area, made us comfortable and tended to our fob order and programing in a timely fashion and we were on our way home. 5 More