Norm Reeves Genesis of Irving - Service Center

Customer waiting area is below standard. Needs refurbishing. Where’s the accessories store❓or where’s the hats, shirts etc. On my service date the shelves were bare. The men’s restroom was d Needs refurbishing. Where’s the accessories store❓or where’s the hats, shirts etc. On my service date the shelves were bare. The men’s restroom was dirty and had the odor of urine. The (1) plant in the waiting area was dead and the seats are too low & uncomfortable. More

Service personal was Gr8 kept me up date on my car and also wash my car also wash my car More

Excellent Service, Stephan is an excellent service advisor.Everyone was kind & spoke. Friendly, neat, & polite. I like going to Norm Reeves of Irvi g. advisor.Everyone was kind & spoke. Friendly, neat, & polite. I like going to Norm Reeves of Irvi g. More

Always professional quick and helpful Great guy professional..polite ..gets me in and out Glad to have a service advisor that knows his job and does it top tier ?? professional..polite ..gets me in and out Glad to have a service advisor that knows his job and does it top tier ?? More

It was warm and inviting . The wait was longer than expected but I was satisfied. The wait was longer than expected but I was satisfied. More

Not close to the service I experienced at Freeman. the department needs a complete overhaul the department needs a complete overhaul More

Issue with alignment was never fixed after several visits. Was told to get another opinion. Car is still under bumper to bumper warranty visits. Was told to get another opinion. Car is still under bumper to bumper warranty More

They were ready for my car at the appointed time and Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice sur Stephen showed me the customer waiting areas and rest rooms. I was not expecting a car wash, but I drove home in a sparkling clean car. Very nice surprise. More

Everything went very smoothly Even though I had to wait a bit They did wash my car for me a bit They did wash my car for me More

Love the service it was very helpful. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. It took a little bit longer than what we expected but since we drove From very far away I guess it was worth it. More