Norm Reeves Genesis of Irving - Service Center

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER THE SERVICE CENTER More

Car warranty not don’t properly and had to take it back for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed More

They took my car for servicing and said oil change is not needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I f needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I forgot a key fob in the loaner car and they don't even pick the calls More

I had my car serviced. I didn't have to wait, and Stephen had my car detailed without me asking. I didn't have to wait, and Stephen had my car detailed without me asking. More

Great customer service and very attentive to the customer needs.. Great access to the company. customer needs.. Great access to the company. More

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

Was told it would take 60 minutes to do the 8k service and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off More

Great service department. I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood More

Very poor communication. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. Could never get feedback on my car’s progress. Couldn’t get a return call or text after many tries. Never much explanation of the work being done. More

No communication, my car sat for 12 days (later found out was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never was already “diagnosed”) but it took me going up there and asking for my car back for me to get answers. Don’t call cause the service advisors never return calls. Then received my car with a interior trim piece broken. However I won’t be going back even for the trim, I don’t trust the techs they have working on my Genesis. would not recommend. Bad diagnosis on the technicians end, even when I stated what the exact problem was (since I’m a tech myself but car is under warranty so I can’t touch it.) More