Norm Reeves Honda Superstore West Covina

Having an appointment for an oil change doesn't make any difference for NOT having an appointment. I got checked in at 12:48 and I retrieve my car at 2:46, 2 hour oil changed that can be done in 30 minutes difference for NOT having an appointment. I got checked in at 12:48 and I retrieve my car at 2:46, 2 hour oil changed that can be done in 30 minutes at some other place. p.s. The waiting room is so cold so I decided to sit outside and I watch how the mechanic work as slow as a snail, each step and movement can be counted and that justified his 2 hour on oil change. Since I don't recieve coupon in the mail anymore, it's Not worth the wait for a high price oil change (46.59) will not come back to norm reeves Honda - West Cocina for oil change or buying a new car (that will be a separate post - my experience with manual Alonso) More

Always took my car to Norm Reeves West Covina. Didn’t Always took my car to Norm Reeves West Covina. Didn’t know the difference in service until I went elsewhere. 5 stars To Norm Reeves. Always took my car to Norm Reeves West Covina. Didn’t know the difference in service until I went elsewhere. 5 stars To Norm Reeves. More

AWESOME! I had a awesome experience purchasing my second vehicle from Carlos Garcia. While most dealerships and sales personal like to play games Carlos gets i I had a awesome experience purchasing my second vehicle from Carlos Garcia. While most dealerships and sales personal like to play games Carlos gets it done! He gave me his best price and let me tell you nobody even came close. I told him what i wanted and like a mail man he delivered. If you're in the market for a vehicle go visit him and i guarantee you regret it. Thanks Carlos Garcia! More

Great service!! Finished to work before the estimated time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. time. Very helpful . The facility is very clean , customer service is great , but this survey is annoying 25 words or more. More

All Honda Reps I encountered were very friendly and helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. helpful. Kevin made sure that all my questions were answered prior to me leaving the lot. More

Late Night Redemption My wife and I received a great quote from Norm Reeves in West Covina and Another Honda Dealership in Whittier said they could match it so we decided g My wife and I received a great quote from Norm Reeves in West Covina and Another Honda Dealership in Whittier said they could match it so we decided go with them because we preferred the color. HUGE MISTAKE After driving an hour to get to Whittier they did not match the quote we received and then in an attempt to "move some money around" were disingenuous in their dealings, we walked out disappointed, frustrated and tired. We decided to stop by Norm Reeves in West Covina on our way home to see if we liked the car in white, knowing the closed in 30 minutes we had no intention for leaving with a car that night. WE WERE WRONG We were greeted by Oscar as we approached the main office, he was extremely friendly and helpful in finding a salesperson to help else. Terrence immediately came down to help us and was just as friendly and glad to see us as Oscar. Having already been disappointed once this evening I was hesitant to start the buying process again so before we even saw the car Terrence had the terms drawn up and in my hand with in 10 minutes. I was in and out within 90 minutes. I never felt rushed or pressured, we received the price we were promised to the penny and all this an hour after they had closed. Working in the hospitality industry I am extremely critical of customer service, Terrence and Oscar delivered. I would recommend anyone looking for a new car to start at Norm Reeves in West Covina and to make sure to ask for Terrence when you get there. More

Norm Reeves Awesome Store in Covina Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. W Went to have my Airbag Recall fixed and a diagnostic. Tony Shen was more than helpful and informative. Great salesmanship and very professional. Will come back soon to purchase a new/used vehicle. More

Excellent attention of Manuel Alonzo. Previously I visited other dealers but none gave me the best attention and information, Manuel Alonzo, gave us all information step by step to get the Previously I visited other dealers but none gave me the best attention and information, Manuel Alonzo, gave us all information step by step to get the first vehicle for my daughter, 100% recommended, if you ask me about stars I would give you 15 of 10 widely recommended, thanks Manuel. More

Everything went well I found the exact car I wanted. Alfonso was helpful in making my decision. I didn't take too long in the dealership so it wasn't overwhelming either. I found the exact car I wanted. Alfonso was helpful in making my decision. I didn't take too long in the dealership so it wasn't overwhelming either. More

Felt like it was my birthday!! I understand that it's business, but Jackie and Paul made it positive and personal. Amazing people!! I felt like I was hanging with good friends who I understand that it's business, but Jackie and Paul made it positive and personal. Amazing people!! I felt like I was hanging with good friends who cared and took their time to explain and answer every question and concern I had. I will definitely recommend these two to anyone I know wanting to purchase a Honda. I have never had a car-buying experienced it worked with professionals like Jackie and Paul More