Freeman Hyundai - Service Center

I will never take take my car here again like ever again they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just they took more than 1 month to get my car fixed which was really simple fix I could have done it myself but I wanted OEM parts so I figured I’d just use my insurance and take it to the dealership I was also curious about that process being that I always fix my own cars but now I know to NEVER take my car to a dealership for work I had to get 4 car rental extensions because they were not done with the car because 1 excuse led to another and was told 2 times that within 1 more week the car will be completely ready for you and was not I do not like this dealership they were nice people but to replace a bumper and radiator is a 1 day fix even with paint matching but yeah if I can give -10 stars I would!! STAY AWAY AND FIX IT YOURSELF SAVE YOUR TIME!!! More

It is very difficult to do business with you. The app and the website are terrible. When I can get someone on the phone, they perform badly. I was told I could not schedule on a certain date. The app and the website are terrible. When I can get someone on the phone, they perform badly. I was told I could not schedule on a certain date. I called back and that person set me up on that date. After getting the service done, I received an email telling me I needed to schedule service. So, my conclusion is that you are very disorganized. More

Sam was very nice and effective. Although he wasn't the one fixing the car, it was done early and he was on top of communication. Although he wasn't the one fixing the car, it was done early and he was on top of communication. More

Great work. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. Superb customer service. Mr kevin. Is the mvp. Happy camper. Thank u folks. More

Don’t take your vehicle here. Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk t Terrible service they don’t stand behind their work. Overcharge for their work hit you with a diagnostic fee 208.00 slow service run around to talk to someone. Totally terrible experience overall. More

Bad service center. Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long w Got terrible service on a simple repair. Overcharged for diagnostic 208.00 kept trying to sell me things my car didn’t need. Slow service with long waiting times. 4 days before they even looked at my car. Had to go to service mgr for small satisfaction then they cut the diagnostic charge in half. I will NEVER take my car back there. More

Very professional and willing to spend the amount of time that is needed to answer all your questions. that is needed to answer all your questions. More

Excellent customer service from the staff and my service consultant Jesse Garcia every time I am here. consultant Jesse Garcia every time I am here. More

Friendly and nice service with good communication. The quiet area chairs could use an upgrade, but overall very convenient. The quiet area chairs could use an upgrade, but overall very convenient. More

I realize that this was just a recall appointment, but it took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be th took two visits to change the fuse. I originally scheduled the visit last year. Y’all called me the day before to make sure that I was going to be there. I arrived early and waited a several hours Only to learn y’all did not have the part in stock. I took it on myself to return last month, hoping to resolve the issue. I was glad that y’all were able to fulfill the recall. At the end, my service man boasted that my car had been wash and vacuumed. I’m sorry, but it was just as dirty as it was when I pulled in. My biggest complaint was that I received this thorough vehicle inspection, yet y’all missed the leaking power steering pump. This was assessed by my regular mechanic just a few days after I was at your shop. He also pointed out that the cap for the power steering reservoir was missing. I Left a couple texts, requesting a replacement one. I got an initial response and then no follow up. So I replaced the cap myself. More