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Freeman Hyundai - Service Center

Irving, TX

4.2
563 Reviews

563 Reviews of Freeman Hyundai - Service Center

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March 24, 2025

My service guy, Sully, was great. He communicated with me during the repair process and made sure I was taken care of every step of the way. More

by Hybrid2015
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
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Mar 25, 2025 -

Norm Reeves Hyundai of Irving responded

Sully will be grateful for the love! At Norm Reeves Hyundai of Irving, communication and kindness are essential to us, and we're glad that reflected in your experience. Can we help you with service again in the future? Check out our online scheduling tool anytime!

March 21, 2025

The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion. More

by Smrizoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Norm Reeves Hyundai of Irving responded

We're thrilled that your service experience was top-notch! Thank you! We hope you'll check out our service specials next time you need help maintaining your ride.

March 21, 2025

Outstanding customer service. The work is done professionally and the car is always clean when returned. I bought this car at this dealership and never considered going anywhere e More

by lchilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Demerits and Jesse Garcia
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Mar 24, 2025 -

Norm Reeves Hyundai of Irving responded

We love to hear this! It's an honor to be your trusted local dealer. See you when it's time for your next visit!

March 21, 2025

Conveniently found a way to avoid honoring the 100,000 mile warranty by citing damage that may or may not have occurred elsewhere. More

by d_l_anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
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Mar 24, 2025 -

Norm Reeves Hyundai of Irving responded

We're sorry you were dissatisfied with your recent experience, as we always strive for a 5-star experience. We're here if you'd like to chat about this further or have any questions about the details of the 100,000-mile warranty. Please contact Ken Demarest, Service Manager, at Ken.demarest@normreeves.com.

March 21, 2025

Two not so great experiences. Argued about dealer included oil changes from when vehicle was phrased new More

by acornprod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
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Mar 24, 2025 -

Norm Reeves Hyundai of Irving responded

Hello, we regret to see that you weren't happy with your recent experience. We always want to deliver an experience that is efficient and transparent, and we're here to talk if you'd like. Please contact our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com. Thank you, and we hope to regain your trust in us.

March 21, 2025

Had a good experience there. The person that helped me was great but I'm bad with names. More

by isa_lopez3
Recommend Dealer
Yes
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Mar 24, 2025 -

Norm Reeves Hyundai of Irving responded

Thanks for rating us today! We're glad our team helped and supported you during this monumental experience. We look forward to seeing you next time!

March 16, 2025

Service person seems unhappy or rude . Could be better in customer care. Expected better. But rest all ok More

by binunair98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for sharing your feedback; we truly value every customer’s perspective. We understand that your experience with our service left you feeling that our team could have been more welcoming, and we appreciate you bringing this to our attention. Reviews like yours help us assess how we're doing and we hope to deliver you a 5-star experience next time.

March 14, 2025

Fine. Stop sending me these text! I've said all I have to say Stop it More

by Videandh
Recommend Dealer
Yes
Employees Worked With
Jesse
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Mar 14, 2025 -

Norm Reeves Hyundai of Irving responded

Since our system is automated for text messages, you may need to contact our dealership directly to stop them. Please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com at your convenience. Thank you!

March 14, 2025

I had a great experience here. Everyone was welcoming and helpful. I would come back here for a future service. More

by spritz.rubato-0y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Report | Print
Mar 14, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for trusting us with your Hyundai’s care! We’re committed to earning your loyalty through consistent, reliable service from our helpful team. We’ll see you next time you’re due for maintenance. Just give us a call or contact us online.

March 13, 2025

The evidence of the flat tire was not shown and pictures were not taken I am surprised when the advisor said we don’t have it not even the readings I believe I was cheated for the money not only this the fu More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
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Mar 17, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for providing your detailed feedback. We understand your concerns regarding the documentation and timing of your service, and we appreciate the opportunity to review our processes to better serve our customers. If you'd like to discuss further, please contact our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.

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