Back

Freeman Hyundai - Service Center

Irving, TX

4.2
563 Reviews

563 Reviews of Freeman Hyundai - Service Center

Sort by
March 11, 2025

Was satisfied with the oil change. It did take a little longer wait time. Was able to get an appointment quicker. More

by rskv07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen lake
Mar 11, 2025 -

Norm Reeves Hyundai of Irving responded

It makes us happy that you had a satisfactory oil change! We appreciate your patience in waiting for your Hyundai. Thanks so much, and be sure to check out service specials to get more value our of your visit!

March 10, 2025

The Hyundai service department is extremely helpful and good about keeping the maintenance and/or repairs on schedule as promised. More

by janetborgman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for trusting us with your Hyundai’s care, Janet! We’re committed to earning your loyalty through consistent, reliable service. We’ll see you next time you’re due for maintenance!

March 10, 2025

Dealership was good. They were on time.. seevice was great nothing bad to say. Had snacks More

by patcorn13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asim Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Flores
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Stapleton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Norm Reeves Hyundai of Irving responded

Thank you for your feedback, Pat! We’re glad we could make your service experience quick and easy, and you could grab a snack while you waited for your Hyundai. We look forward to helping you with all your future maintenance needs!

March 06, 2025

Had appointment and was there 3 and a half hours. If David Pearson had not taken care of me would have never been back. It was my 4 or 5 visit to service department. Wanting new car this year well th More

by fredheath585
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian, David the people 5 star service 1
Mar 07, 2025 -

Norm Reeves Hyundai of Irving responded

We appreciate you bringing up the delays you experienced during your Hyundai service visit, Fred. We will investigate what caused the delays and strategize how we can fix them. Thanks for sticking with us and with David. We hope to be able to help you find a new set of wheels. If you'd like to discuss this in more detail, please reach out to our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.

March 05, 2025

Work was completed in time quoted, waiting area is always clean, easy to make appt, staff I encountered friendly and informative. More

by cmw1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sullivan
Mar 06, 2025 -

Norm Reeves Hyundai of Irving responded

That sums up our service center in the best way! We appreciate you sharing this with us about your Hyundai service visit. One other thing to bring up is our page of service specials that you can use. It helps to get extra value during your service visit. Thanks so much, and we'll see you next time!

March 03, 2025

The staff was extremely helpful! Kudos to Nico and the receptionist. They couldn’t be more helpful and responsive to my questions More

by update2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nico
Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

We're so glad that we could answer your questions! Nico and our receptionist will be pleased to read this. Remember that you can also check out service specials before you visit again. Thank you!

March 03, 2025

They are just fine. Good service and service people. Also ladies in office are nice and helpful. More

by patsynicholson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 03, 2025 -

Norm Reeves Hyundai of Irving responded

Sounds like a wonderful service visit for your Hyundai, Patsy! When you're ready for your next service appointment, feel free to go online to schedule an appointment. Thank you!

February 28, 2025

Good service representative who kept me informed on what was needed. Will continue to use them for service. More

by cook_robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sully
Feb 28, 2025 -

Norm Reeves Hyundai of Irving responded

That's great to hear, Robert! We're happy that you were told about what type of service would be needed for your Hyundai. We appreciate you sticking with us and can't wait to see you again. Thank you!

February 28, 2025

One of the worst dealership experiences ever. 9 days to repair a rattle in the lift gate. And then told they couldn’t hear it. Car was returned with mud caked floor mats and grease covered se More

by steve_osborn50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asim Ali
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Hyundai of Irving responded

Since we value you as a customer, we'd like to make things right, Steve. Please give a shout to our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com regarding your concerns about your car. Thank you.

February 28, 2025

When I called in I was told I could come into the dealership to get a temp plate because my plate has expired and the new plat is still not in. After coming into the dealer they told Me they couldn’ More

by Kpwhod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2025 -

Norm Reeves Hyundai of Irving responded

We understand how frustrating this must be to not have the proper plates for your Hyundai. To resolve these outstanding issues, please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com. Thank you.

...
5
...