Norm Reeves Mazda

Had a lot of issues with getting the finance manager to call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. call back and get paperwork done. Daughters trade-in car should’ve been. paid by the dealership, but never got done. More

Thank you for a great car buying experience. Excellent Service! Financing was able to beat my NavyFederal pre-approval. Excellent Service! Financing was able to beat my NavyFederal pre-approval. More

Spent over 5 hours at this dealership after coming in specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was descri specifically to look at new Mazdas with the advertised low APR financing. Instead, Mo repeatedly pushed toward a used “dealer loaner” that was described as a great value, despite not being what I came in for. I was told they could compare rates for both the used car and the new car I originally wanted. After sitting for nearly two hours waiting to speak with finance, I used that time to research the used vehicle and discovered it was not the good deal it was being presented as. When finance finally returned, the used-car rate they offered was nowhere near the new-car APRs I had asked about. I was then told I wouldn’t even qualify for the promotional new-car rates if I wanted to pivot, which immediately raised concerns since I know my credit score. Only after pressing for clarification did they claim the issue was “student loans”, which I have never had, then admitted they were reviewing the wrong credit application (150pts lower than my score). That alone was extremely concerning. Be cautious if you come here: used vehicles may be aggressively pushed, and you should verify that your own name and information are actually on the finance quote. Otherwise, you may be given inaccurate or misleading information about your credit or rates, and be told to not believe anything you read on Consumer Reports in terms of their reliability on the CX50 to continue to push the used car on me instead of the new CX5. For comparison, I went to a different Mazda dealer the same day, purchased a new car in 2.5 hours, was allowed to test drive and view the vehicles I actually wanted, and qualified for the low APR financing without issue. More

Started my search with Five DFW Dealers, narrowed to Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Three, happy to Finalize a Deal with Norm Reeves. I personally feel Mazda builds a Quality Product, and Norm Reeves have Quality People representing Mazda. More

Vincenzo, Sam and Moe were all helpful explaining the mazda cx-90 features, car buying process and did it all without games or high pressure. Very refreshing after other dealership experiences. I appre mazda cx-90 features, car buying process and did it all without games or high pressure. Very refreshing after other dealership experiences. I appreciated the ability to text during the process. They even delivered my new car! I highly recommend! More

Low pressure salesman. He was nice. The finance professional was good also. Showroom was new and pleasant He was nice. The finance professional was good also. Showroom was new and pleasant More

Owen and Brian were both super helpful and friendly. They both made my car buying process very easy! They both made my car buying process very easy! More

THREE months and they still have not given me the title to the vehicle I purchased outright. No communication from the dealership on why I have not received the title, ever. When I contacted them about 4 to the vehicle I purchased outright. No communication from the dealership on why I have not received the title, ever. When I contacted them about 45 days after the trade, I was told everything had been processed and I would receive it shortly. 45 days later, still nothing. Please look elsewhere for a vehicle where the dealership can actually process a trade correctly and timely. More

Friendly and welcoming staff, Financing gave me a chance to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished. to own a new CX5. It was a quick and easy process . Was great talking to the staff who helped me from start to finished. More

Good communications and followup process on plates and registration. Great pricing and trade in process. registration. Great pricing and trade in process. More