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Norm Reeves Toyota Dallas

Dallas, TX

4.7
5,477 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,477 reviews

August 21, 2025

I trust doing business with Shelly and have chosen her for my maintenance for 10 years. Norm Reeves agency seems much more accommodating than previous owners. More

by nlaw46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas! We're so glad that you are pleased with our dealership and have had such a pleasant experience with Shelly. We strive for excellent service here and we look forward to serving you again in the future.-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 20, 2025

Amazing experience for a first time buyer. I will recommend this dealership and sales rep to everyone. More

by AMARICONN814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas! Welcome to the family! Congrats on your purchase. We look forward to assisting you with all your vehicle needs in the future!-LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 20, 2025

Brought my vehicle in for its 15k service. Was very quick and efficient. Made sure everything was inspected correctly. More

by lindaneria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 20, 2025

I had to wait a bit to finalize the process of buying a car, but they did expedite it as much as they could. I had to return (twice) when my car ended up having a flat tire, and they didn’t have that tire More

by Sweety822@
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear Jose and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

It was a great experience Luis Santo was great. Finance office not so much they need to stop pressing people no means no lol More

by jeremy.williams7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Norm Reeves Toyota Dallas responded

Jeremy, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

I would definitely recommend Isidro. He had amazing customer service, and made me feel comfortable about purchasing my first car. I appreciate him making this process smooth for me. More

by nsimone765
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Izzy Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isidro Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 19, 2025

Sergio’s work was very well. Explained everything and made sure parts for my vehicle were in stock. More

by Jnicole1601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 18, 2025

Don’t return phone calls. Warranty issues not addressed or resolved. When it was cowboy Toyota it was better service. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelly Jackowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Vincent, Thank you so much for this feedback. We are always striving to provide an Exceptional Experience. It appears we fell short this time and we regret that. We truly value you as a customer and we are always looking for ways to improve. I would like to find out more details about what happened and address any issues. If you would like to discuss this matter further, please reach out directly. We look forward to serving you better in the future. Thank you! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

Great service and I would recommend. My sale rep was very professional and explained everything to me. More

by lrh2411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moriah Snargrass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antoni Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 17, 2025

My Toyota's light gray leather on the driver's door was stained with oil, assuming form my oil change. I was able to clean it off but I was not even given a heads up about it. I would appreciate it if the More

by luz_melendez2016
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sergio Leyva
Aug 18, 2025 -

Norm Reeves Toyota Dallas responded

Luz, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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