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Norm Reeves Toyota Dallas - Service Center

Dallas, TX

4.4
1,103 Reviews

1,103 Reviews of Norm Reeves Toyota Dallas - Service Center

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July 19, 2025

Very helpful ,and got me the exact service I wanted in a very timely manner More

by victorhernandezjr02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

Me gusta el servicio, solo quisiera q explicaran bien lo q je se hizo y no More

by cecypadilla2325
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 19, 2025

Carlos is competent, knowledgeable and friendly. It is always a pleasure to work with him. Thanks, Alexis B. Rodriguez More

by miriamj.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 18, 2025

Promptly evaluated my car. Provided a rental car. The repair was completed the next day. More

by Chrystinp
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 18, 2025

This was my first service visit at Norm Reeves Toyota and I was very happy with the service I received. Setgio was friendly and professional. He provided excellent customer service and I will be returning fo More

by April BP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Norm Reeves Toyota Dallas responded

April, thank you for sharing your awesome review of Sergio and our team! We appreciate your business and look forward to seeing you again at Norm Reeves Toyota of Dallas. Safe travels!

July 18, 2025

Contenta con el Servicio que me brindaron en Toyota el señor Sergio , muy rápido y muy amable respondió todas mis dudas , Recomendado 💯 More

by Wendynovo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Sergio was very polite and pleasant to work with he made the experience easy and hassle free. More

by aceajihil1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Everything was great. Antonio was nice and knowledgeable as usual. See you all next time. More

by patbyrd6464
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 17, 2025

Brand new owner in established location. I can verify that my service writer is super competent and keeps her word. Will have more to say about dealership after more time. More

by smurray11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

We appreciate you sharing your initial experience with us! We're glad to hear that you're satisfied with the service writer's competence and reliability. We look forward to providing you with continued excellent service, and we appreciate any future feedback as well. If there's anything specific you'd like assistance with, feel free to reach out anytime. Thank you!

July 17, 2025

I love the customer service over there. Harveen Toor is very helpful. Always he explain all the issues and recommendations More

by rajitharackal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harveen Toor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com